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- Tasks: Support families and professionals at our Family Hubs with warm, organised administration.
- Company: Join Spurgeons Wiltshire Family Hub, where families come first and community matters.
- Benefits: Flexible home-based role with travel, plus a chance to make a real difference.
- Other info: Opportunity to grow in a compassionate team dedicated to building resilient communities.
- Why this job: Be the friendly face that connects families to vital resources and support.
- Qualifications: Experience in admin or customer service, strong communication, and organisational skills.
The predicted salary is between 24000 - 36000 £ per year.
Interviews will be held on the 26th of March.
ABOUT US
Welcome to Spurgeons Wiltshire Family Hub, where families come first. We're dedicated to supporting families and young people from early years to young adulthood. Our comprehensive services include personalised one-on-one support, dynamic parenting advice and groups, assistance with accessing vital statutory and community services. We also have a digital family hub available 24/7. What sets us apart is our amazing team of dedicated professionals who are passionate about making a difference. We provide compassionate guidance, while connecting families with essential resources, and champion their well-being. Together, we're building stronger, more resilient communities, one family at a time.
ABOUT THE ROLE
We are looking for an organised, proactive and welcoming Administrator to support the smooth running of our Family Hubs. You will be a key point of contact for families, visitors and professionals, ensuring they feel supported, informed and connected to the services they need. This role is home-based but requires regular travel to our flagship and spoke hubs across Wiltshire.
In this role, you will:
- Provide a warm, professional welcome to families visiting the hubs.
- Respond to enquiries (in person, by phone and digitally) with clarity and empathy.
- Register families and maintain accurate records and databases.
- Coordinate and schedule appointments, meetings, and group sessions.
- Support the team with general administration including documentation, minute-taking, and communications.
- Manage calendars, bookings, session registers and activity resources.
- Produce marketing materials, activity packs and publications as needed.
- Process and organise data to support reporting requirements.
- Ensure compliance with safeguarding, confidentiality, health & safety and data protection procedures.
- Signpost families to universal support or other colleagues within the hub.
- Support the distribution of Healthy Start vitamins.
ABOUT YOU
We're looking for someone who is organised, approachable and confident in supporting both families and colleagues. You'll thrive in a busy environment and bring a friendly, solution-focused approach to your work. You will bring:
- Experience in an administrative or customer-facing role.
- Excellent communication skills, written, verbal and digital.
- Strong organisational and time-management abilities.
- Confidence using digital tools, databases and Microsoft Office.
- Attention to detail and accuracy in all administrative tasks.
- Ability to work collaboratively within a supportive team.
- An understanding of safeguarding and data protection (or willingness to learn).
- A flexible, positive, and compassionate approach.
- Ability to travel within Wiltshire as required.
Desirable qualifications include: NVQ Level 3 or 4 in Business Administration (or equivalent), plus English & Maths to GCSE level.
Admin Navigator in Trowbridge employer: Spurgeons
Contact Detail:
Spurgeons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Navigator in Trowbridge
✨Tip Number 1
Get to know the company before your interview! Research Spurgeons Wiltshire Family Hub and understand their mission. This will help you connect with their values and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with families and professionals, being clear and empathetic in your responses is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows your enthusiasm and helps you gauge if the role is the right fit for you. Think about what you want to know regarding team dynamics or the support provided to families.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reiterate your interest in the position. Plus, it’s a great way to stand out from other candidates.
We think you need these skills to ace Admin Navigator in Trowbridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting families shine through. We want to see how your values align with ours at Spurgeons Wiltshire Family Hub.
Tailor Your CV: Make sure your CV highlights relevant experience in administrative or customer-facing roles. We love seeing how your skills can contribute to our mission of building stronger communities.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your points concise. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Spurgeons
✨Know the Organisation
Before your interview, take some time to research Spurgeons Wiltshire Family Hub. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Organisational Skills
As an Admin Navigator, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure accuracy in your work.
✨Practice Empathy in Communication
Given the role's focus on supporting families, practice responding to hypothetical scenarios with empathy and clarity. Think about how you would handle enquiries or concerns from families and be prepared to showcase your communication skills during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the organisation's future plans. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether this is the right fit for you.