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- Tasks: Support families at our hubs with admin tasks and ensure smooth operations.
- Company: Join Spurgeons Wiltshire Family Hub, where families come first.
- Benefits: Enjoy professional development, enhanced leave, and a supportive work environment.
- Why this job: Make a real difference in the lives of families while developing your skills.
- Qualifications: Experience in admin or customer service, strong communication, and organisational skills.
- Other info: Flexible, positive team atmosphere with opportunities for growth.
The predicted salary is between 24000 - 28000 £ per year.
This role is based at the Family Hub, County Hall, Trowbridge with travel to our other Family Hubs as required.
About Us
Welcome to Spurgeons Wiltshire Family Hub, where families come first. We are dedicated to supporting families and young people from early years to young adulthood. Our comprehensive services include personalised one‑on‑one support, dynamic parenting advice and groups, assistance with accessing vital statutory and community services. We also have a digital family hub available 24/7.
About The Role
We are looking for an organised, proactive and welcoming Admin Navigator to support the smooth running of our Family Hubs. You will be a key point of contact for families, visitors and professionals, ensuring they feel supported, informed and connected to the services they need.
In This Role, You Will
- Provide a warm, professional welcome to families visiting the hubs.
- Respond to enquiries (in person, by phone and digitally) with clarity and empathy.
- Register families and maintain accurate records and databases.
- Coordinate and schedule appointments, meetings, and group sessions.
- Support the team with general administration including documentation, minute‑taking, and communications.
- Manage calendars, bookings, session registers and activity resources.
- Produce marketing materials, activity packs and publications as needed.
- Process and organise data to support reporting requirements.
- Ensure compliance with safeguarding, confidentiality, health & safety and data protection procedures.
- Signpost families to universal support or other colleagues within the hub.
- Support the distribution of Healthy Start vitamins.
About You
We’re looking for someone who is organised, approachable and confident in supporting both families and colleagues. You’ll thrive in a busy environment and bring a friendly, solution‑focused approach to your work. You will bring:
- Experience in an administrative or customer‑facing role.
- Excellent communication skills, written, verbal and digital.
- Strong organisational and time‑management abilities.
- Confidence using digital tools, databases and Microsoft Office.
- Attention to detail and accuracy in all administrative tasks.
- Ability to work collaboratively within a supportive team.
- An understanding of safeguarding and data protection (or willingness to learn).
- A flexible, positive, and compassionate approach.
- Ability to travel within Wiltshire as required.
Desirable qualifications include: NVQ Level 3 or 4 in Business Administration (or equivalent), plus English & Maths to GCSE level.
The Benefits
- Continuous professional development
- In‑house learning platform
- Employee Assistance Programme
- Salary sacrifice pension with employer’s contribution of up to 7%
- Enhanced maternity and paternity pay
- BHFS Health Cash Plan
- Life assurance 2 times annual salary
- Enhanced annual leave
- Additional paid time off at Christmas
- Flu vouchers
- Eye test reclaim
We are committed to safeguarding the welfare of children and young people we serve. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure.
Spurgeons is a Living Wage Employer. We actively encourage applications from a broad and deep range of backgrounds and experiences. We are a Disability Confident Employer.
Admin Navigator 2608 in Trowbridge employer: Spurgeons
Contact Detail:
Spurgeons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Navigator 2608 in Trowbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Spurgeons Wiltshire Family Hub. Understand their mission and values, and think about how your skills as an Admin Navigator can support their goals. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your organisational skills and your ability to communicate effectively, as these are key for the role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Make sure you look professional and approachable for your interview. A smart outfit can boost your confidence and make a great first impression. Remember, you want to reflect the welcoming vibe of the Family Hub!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Admin Navigator 2608 in Trowbridge
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re all about supporting families, so showing empathy and warmth in your writing is key.
Tailor Your Application: Make sure to tailor your application to the Admin Navigator role. Highlight your relevant experience in administration or customer-facing roles, and don’t forget to mention your organisational skills. We love seeing how your background fits with what we do at Spurgeons!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our Family Hub team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Spurgeons
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admin Navigator role. Familiarise yourself with the responsibilities listed in the job description, such as providing a warm welcome to families and managing appointments. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves interacting with families and professionals, be prepared to showcase your excellent communication skills. Think of examples from your past experiences where you’ve effectively communicated, whether in person, over the phone, or digitally. This will highlight your ability to connect with others.
✨Demonstrate Organisational Prowess
The Admin Navigator position requires strong organisational skills. Bring examples of how you've managed multiple tasks or projects simultaneously. You could mention specific tools or methods you use to stay organised, which will show that you can handle the busy environment of the Family Hub.
✨Emphasise Your Empathy and Approachability
This role is all about supporting families, so it’s crucial to convey your empathetic nature. Prepare to discuss situations where you’ve helped others feel supported or resolved their issues. This will illustrate your compassionate approach, which is key to thriving in this position.