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For Companies At a Glance
- Tasks: Lead supporter engagement and create meaningful experiences for our community.
- Company: Join a passionate team dedicated to transforming lives through fundraising.
- Benefits: Flexible working hours, professional development, and a supportive work environment.
- Why this job: Make a real difference in the lives of children and families while building lasting relationships.
- Qualifications: Experience in supporter care, events, and strong communication skills.
- Other info: Opportunity to grow within a values-driven organisation.
The predicted salary is between 36000 - 60000 £ per year.
1st stage interviews will be held week commencing 9th February and 2nd stage interviews will be held week commencing 16th February.
ABOUT US
The Supporter Engagement Team is the heartbeat of our fundraising efforts, responsible for building and nurturing relationships with individuals, churches, and community groups who share our vision. Their role goes beyond the donations; they create meaningful experiences that inspire long-term commitment and deepen trust. From delivering excellent supporter care to developing appeals that connect people with our mission, the team ensures every supporter feels valued and understands the impact of their generosity and the lasting impact they will have in transforming the lives of children and families.
ABOUT THE ROLE
This role is key to delivering excellent supporter care and increasing the engagement and loyalty of our supporters, alongside developing our challenge and community fundraising to raise vital funds for children and families.
- Act as first point of contact for supporters; deliver timely, compassionate supporter care
- Create engaging communications (emails, magazine content, prayer resources, annual supporter survey)
- Plan and deliver community fundraising and challenge events
- Manage a portfolio of fundraising events including our HNWI/Legacy supporters
- Support legacy administration and stewardship for key supporter groups.
ABOUT YOU
- Experience in supporter/customer care and events
- Organised, proactive, and detail-focused
- Confident communicator with strong interpersonal skills
- Comfortable using CRM and digital tools
- Understands fundraising regulation and data protection
- Values-led and committed to outstanding supporter experience
- Able to work independently and as part of a collaborative team.
Supporter Engagement Lead employer: Spurgeons
Contact Detail:
Spurgeons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Engagement Lead
✨Tip Number 1
Get to know the organisation inside out! Research their mission, values, and recent projects. This will help you connect your experience with their goals during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with supporters, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family.
✨Tip Number 3
Showcase your passion for fundraising! Share personal stories or experiences that highlight your commitment to making a difference. This will resonate with the interviewers and show them you’re the right fit.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Supporter Engagement Lead
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for supporter engagement shine through. We want to see how much you care about building relationships and making a difference in the lives of children and families.
Tailor Your Experience: Make sure to highlight your relevant experience in supporter or customer care. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. Remember, we’re looking for strong communicators!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Spurgeons
✨Know Your Supporter Engagement
Make sure you understand the core values and mission of the organisation. Familiarise yourself with their fundraising efforts and how they engage with supporters. This will help you demonstrate your passion for the role and show that you’re aligned with their vision.
✨Showcase Your Communication Skills
As a Supporter Engagement Lead, strong communication is key. Prepare examples of how you've effectively communicated with supporters or customers in the past. Think about times when you’ve created engaging content or delivered excellent supporter care, and be ready to discuss these experiences.
✨Be Ready to Discuss Events
Since this role involves planning and delivering community fundraising events, come prepared with ideas or examples of successful events you’ve managed. Highlight your organisational skills and how you’ve engaged participants to ensure a memorable experience.
✨Understand the Regulations
Brush up on fundraising regulations and data protection laws relevant to the role. Being knowledgeable in these areas shows that you take compliance seriously and are committed to maintaining the trust of supporters, which is crucial for this position.
