We’re looking for a talented Technical Support Engineer to help with product support for our customers. This is a site-based technical role at the centre of our European service operation in Melbourn, Cambridgeshire. You will be the person customers and Field Service Engineers come to when an instrument is not behaving, diagnosing and resolving issues remotely across our full portfolio: mosquito, dragonfly, firefly and apricot liquid handling, comPOUND, comPACT and arktic sample management. Day to day you will handle first and second line service engineering support by telephone, email, remote session and video conferencing, interpret instrument logs and diagnostic data to find root causes, and resolve as much as possible without an engineer having to travel. You will also be the technical sounding board for the field team before, during and after customer visits, and the route back into R
Technical Support Engineer employer: SPT Labtech
SPT Labtech is an exceptional employer located in Melbourn, Cambridgeshire, offering a dynamic work environment where innovation meets collaboration. As a Technical Support Engineer, you will enjoy a predictable schedule with no overnight travel, alongside opportunities for professional growth into senior roles within the company. With a strong commitment to employee well-being, including competitive salaries and comprehensive benefits, SPT Labtech fosters a culture of inclusivity and continuous learning, making it a rewarding place to advance your career while contributing to meaningful scientific advancements.
