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- Tasks: Engage customers, manage service contracts, and support sales growth in a collaborative environment.
- Company: SPT Labtech innovates lab solutions to enhance scientific discovery and improve health outcomes.
- Benefits: Enjoy 401(k), health insurance, dental, vision coverage, and paid time off.
- Why this job: Join a team making a real impact on human health with cutting-edge technology.
- Qualifications: 2+ years in sales/account management; strong communication and problem-solving skills required.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a talented Sales and Services Account Manager to join our growing team. You must have the ability to work on complex products and to work collaboratively and flexibly across several inter-disciplinary teams.
About us:
Based in Melbourn, near Cambridge, UK,SPT Labtechcreates innovative products that transform how scientists work. For nearly two decades, our multidisciplinary teams of engineers, scientists, and innovators have delivered industry-leading solutions in liquid handling, sample preparation, and sample management — accelerating scientific discovery and improving human health outcomes.
Our strength lies in collaboration: we work closely with our customers to understand real-world lab challenges, creating personalized, cutting-edge tools that truly make a difference
Want to be part of a team that’s making a difference to human health?
Position Responsibilities:
Service & Support Sales – Small Sample Management and Liquid Pipettor Portfolio:
- Engage customers in advance of warranty or contract expiration to initiate new service contract or renewal
- Contact non-contract customers to stimulate service agreement uptake
- Generate proposals for service contracts, relocations, customer education, and technical assistance repairs
- Maintain and progress Salesforce support opportunities, tasks, and keep opportunities and activities up to date
- Engage with commercial team to support service agreement business growth where required
- Assist with implementation and follow up of service sales campaigns
- Periodically arrange customer site visits to discuss service needs and upsell service contracts where applicable
- Work with accounts receivable team to process service sales orders, PO’s, and manage creation of service contracts
- Maintain and prepare monthly and quarterly sales forecasts
Customer Care:
- Monitor incoming customer support communication channels
- Respond to customers in timely manner
Administration:
- Preparing chargeable service reports for invoicing
- Communicating with US service partner organizations, third-party asset managers, and insurance providers when required
- Secure tax exempt certificates and certificates of liability insurance from in-house resources where applicable.
- Attend regular one on one meetings with US National Service Account Manager and Field Service Managers.
- Maintain confidentiality of sensitive and personal information
- Undertake other reasonable duties at request of line manager and on occasion, be willing to be flexible regarding start and finish times of daily routine.
- Positively promote SPT Labtech’s products and services
- Comply with company policies and health and safety procedures
- Maintain professional standards of appearance, manner, discipline, and work including personal work area
Experiences/Education:
- A sound understanding of the service requirements recommended for the companies’ instrument portfolio
- Undertaking of the life science and pharma industry clients where the companies’ products provide solutions
- Ability to assess issues and problem-solve
- Exceptional interpersonal and customer facing skills, empathy, and careful listener
- Clear verbal and written communication skills employing positive language and attitude
- Self-motivated with a cooperative attitude, able to work with managers and peers across the organization.
- Excellent time management and the ability to prioritize
- Desire to maintain a safe, clean, and amicable working environment.
- Excellent people skills with proactive attitude towards difficult or challenging problems.
- 2+ years in a sales or account management role with customer-facing experience
- Proficient at use with Microsoft Excel, Powerpoint, Outlook, and Word.
- Experience in laboratory environment a plus
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Our company culture supports diversity and is inclusive of all regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status, and we endeavour to support our employees\’ needs to the best of our ability.
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Service Sales Account Manager employer: SPT Labtech
Contact Detail:
SPT Labtech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Sales Account Manager
✨Tip Number 1
Familiarise yourself with SPT Labtech's product portfolio and the specific service requirements for their instruments. Understanding the technical aspects will help you engage more effectively with potential customers and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the life sciences and pharma industries. Attend relevant conferences or webinars to connect with individuals who may have insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare to showcase your interpersonal skills during any interviews or networking opportunities. Since the role requires exceptional customer-facing abilities, think of examples from your past experiences where you've successfully resolved customer issues or built strong relationships.
✨Tip Number 4
Stay updated on industry trends and challenges that laboratories face. Being knowledgeable about current issues will allow you to speak confidently about how SPT Labtech's solutions can address these challenges, making you a more compelling candidate.
We think you need these skills to ace Service Sales Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Sales Account Manager position. Understand the key responsibilities and required skills, such as customer engagement and sales forecasting.
Tailor Your CV: Customise your CV to highlight relevant experience in sales or account management, particularly in the life sciences or pharma industry. Emphasise your interpersonal skills and any experience with complex products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of SPT Labtech's mission and how your background aligns with their needs. Mention specific examples of how you've successfully engaged customers or managed service contracts in the past.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with Microsoft Office tools, especially Excel and PowerPoint, as well as your ability to problem-solve and communicate effectively with customers.
How to prepare for a job interview at SPT Labtech
✨Understand the Product Portfolio
Familiarise yourself with SPT Labtech's range of products, especially in small sample management and liquid handling. Being able to discuss how these products can solve real-world lab challenges will demonstrate your understanding and enthusiasm for the role.
✨Showcase Your Interpersonal Skills
As a Service Sales Account Manager, you'll need exceptional interpersonal skills. Prepare examples of how you've successfully engaged with customers in the past, particularly in challenging situations, to highlight your empathy and listening abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer interactions. Think of specific scenarios where you had to resolve issues or upsell services, and be ready to discuss the outcomes.
✨Demonstrate Your Team Collaboration Experience
Since the role requires working collaboratively across inter-disciplinary teams, be prepared to share experiences where you successfully collaborated with others. Highlight your flexibility and ability to adapt to different team dynamics.
