At a Glance
- Tasks: Deliver exceptional service support through installations, maintenance, and repairs across the UK and Europe.
- Company: SPT Labtech, a leader in innovative solutions for scientists.
- Benefits: Competitive salary, private medical insurance, and a generous pension plan.
- Other info: Exciting travel opportunities and a fast-paced work environment.
- Why this job: Join a dynamic team making a real impact in the scientific community.
- Qualifications: Experience with electro-mechanical systems and strong customer focus required.
The predicted salary is between 35000 - 45000 £ per year.
We are expanding our operations across a diverse and growing portfolio at SPT Labtech, and are seeking a highly motivated, hands‑on Field Service Engineer with strong electro‑mechanical troubleshooting expertise, based in the UK. Ideally in the London/Cambridge/Oxford area.
You will play a key role in delivering exceptional service support, working closely with the Service and Support Scheduler to prioritise and execute emergency repairs, preventative maintenance, and installations to the highest standard. This position requires excellent customer‑facing skills and a proactive, solutions‑driven approach. The role will primarily cover the UK and mainland Europe, with occasional travel further afield. You should expect approximately 10-12 days per month of overnight travel. Being located near a major airport is advantageous.
This is an exciting opportunity to work with a diverse and innovative product range, offering a dynamic and varied workload. It is ideally suited to someone who thrives in a fast‑paced environment and is looking for a challenging, engaging role with real impact.
Your key responsibilities will include:
- Performing field service work such as on‑site installation, preventative maintenance and repair work
- Ensuring a high degree of customer satisfaction through timely, concise, clear communication and excellent service delivery
- Being available to travel at short notice in order to support other Field Service Engineers when needed
- Timely completion of all required documentation
- Communicating any product quality issues to the appropriate persons
- Working closely with the Sales team and the Field Applications Specialists
- Carrying out core responsibilities effectively while meeting KPIs that measure performance and impact
Skills & Attributes:
- Exceptional time management and planning skills, and ability to work cooperatively to prioritise workload
- Previous experience with electro‑mechanical and automated systems essential, ideally within the pharmaceutical/healthcare sectors would be desirable
- Previous experience working with liquid handling would be desirable
- Ability to travel on short notice, in the UK and Europe which at times could involve at least 60% overnight travel
- Strong customer focus
The essentials:
- Excellent communication skills and a proactive and flexible approach to workload
- Education equivalent of at least one of the following: Engineering Apprenticeship and HNC, or HND in Electrical or Mechanical Engineering
- Self‑motivated, team player
- Valid Passport and driving license
Our commitment to you:
You'll be working with talented professionals in a motivated and driven team. We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance and a generous pension plan. We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together. If the above resonates with you, apply with an up‑to‑date CV and be a part of our journey to reshape the future of science.
Field Service Engineer in Oxford employer: SPT Labtech
SPT Labtech is an exceptional employer that fosters a collaborative and innovative work culture, ideal for those seeking to make a meaningful impact in the scientific community. With a competitive salary package, comprehensive benefits including private medical insurance and a generous pension plan, and a commitment to diversity and inclusivity, employees are supported in their professional growth while working with cutting-edge technology. Located in the vibrant Cambridge area, this role offers the opportunity to engage with a diverse product range and travel across the UK and mainland Europe, making it perfect for proactive individuals who thrive in dynamic environments.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at SPT Labtech. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching SPT Labtech’s products and services. Show us you’re genuinely interested in what we do and how you can contribute to our mission of transforming scientific work.
✨Tip Number 3
Practice your customer-facing skills! Since this role requires excellent communication, consider role-playing common scenarios you might encounter as a Field Service Engineer. We want to see how you handle real-world challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at SPT Labtech.
We think you need these skills to ace Field Service Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your electro-mechanical troubleshooting skills and any relevant experience in the pharmaceutical or healthcare sectors. We want to see how your background aligns with our needs!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, emphasise your excellent communication skills in your application. Let us know how you've successfully managed customer relationships in the past.
Be Proactive:In your cover letter, showcase your proactive approach to problem-solving. Share examples of how you've tackled challenges head-on, especially in fast-paced environments like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a real impact!
How to prepare for a job interview at SPT Labtech
✨Know Your Stuff
Make sure you brush up on your electro-mechanical troubleshooting skills. Be ready to discuss specific examples from your past experiences, especially those related to liquid handling or automated systems. This will show that you have the technical know-how they’re looking for.
✨Show Off Your Customer Skills
Since this role requires excellent customer-facing skills, think of times when you've gone above and beyond for a client. Prepare to share these stories during the interview to demonstrate your proactive and solutions-driven approach.
✨Plan for Travel
With the expectation of 10-12 days of overnight travel each month, be prepared to discuss your flexibility and readiness to travel at short notice. Mention any previous experiences where you had to adapt quickly to travel demands.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask them about their service delivery processes, showing that you’re engaged and interested in their operations.
