At a Glance
- Tasks: Lead IT operations, manage helpdesk, and oversee team performance across the UK and US.
- Company: SPT Labtech, a leader in innovative lab solutions for human health.
- Benefits: Competitive salary, private medical insurance, pension plan, and annual bonus.
- Other info: Join a diverse team committed to inclusivity and professional growth.
- Why this job: Make a real impact in IT while supporting groundbreaking scientific research.
- Qualifications: Experience in IT management, networking, and team leadership required.
The predicted salary is between 49500 - 60500 £ per year.
SPT Labtech is looking for an experienced IT Operations Manager to own and run our day-to-day IT function. This is a newly created role reporting to the IT Director, leading a small team across the UK and US and acting as the single accountable owner for helpdesk operations, asset and user lifecycle management, M365 administration and operational networking.
You will bring team leadership experience, a strong working knowledge of networking and infrastructure, and the discipline to run a structured, well-managed IT service.
Managing and developing a team of three: a Support Engineer and IT Technician in the UK, and an IT Manager in the US, with regular 1:1s, performance reviews and development planning.
Reporting operational performance to the IT Director: queue metrics, SLA adherence, volume trends and team capacity.
Owning helpdesk queue management, making sure tickets are triaged, routed and resolved within agreed timeframes.
Owning asset management, user lifecycle (starters, leavers and role changes) and day-to-day M365 administration.
Overseeing procurement of hardware and peripherals, and owning IT documentation.
Providing hands-on networking support: connectivity issues, VPN faults, switch-level troubleshooting and network access management.
Supporting server and infrastructure maintenance alongside our Cyber Security Engineer, with structured knowledge transfer to build your infrastructure depth over time.
Owning day-to-day security operations: policy enforcement, MFA compliance, endpoint compliance, antivirus alert triage and our phishing simulation programme.
A clear communicator, able to manage stakeholder expectations and represent IT professionally at all levels.
Demonstrable experience leading, managing and developing a small IT team.
Experience owning a helpdesk or service desk function: queue management, SLAs, escalation protocols and ticket workflows.
Independent working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN configuration, switch management and fault diagnosis.
Working knowledge of Windows Server environments.
Hardware and software asset management experience.
It would be a bonus if you have:
- Experience running security awareness activities such as phishing simulations or security training.
- Experience in a multi-site or international IT environment.
We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance, a generous pension plan, and an annual discretionary bonus.
We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status.
System And Network Manager in Cambridge employer: SPT Labtech
SPT Labtech is an exceptional employer located in the vibrant city of Cambridge, offering a dynamic work culture that fosters innovation and collaboration. As a Multi-Disciplined Associate Engineer, you will benefit from extensive learning opportunities across various engineering disciplines, while being part of a team that values technical excellence and supports your professional growth. With a commitment to employee development and a focus on meaningful contributions throughout the product lifecycle, SPT Labtech provides a rewarding environment for those looking to make a significant impact in their careers.
