At a Glance
- Tasks: Deliver exceptional service support through installations, maintenance, and repairs across the UK and Europe.
- Company: SPT Labtech, a leader in innovative solutions for scientists.
- Benefits: Competitive salary, private medical insurance, generous pension plan, and a supportive team environment.
- Other info: Exciting travel opportunities and a commitment to diversity and inclusivity.
- Why this job: Join a dynamic team making a real impact in the scientific community.
- Qualifications: Experience with electro-mechanical systems and strong customer focus required.
The predicted salary is between 35000 - 45000 € per year.
We are expanding our operations across a diverse and growing portfolio at SPT Labtech, and are seeking a highly motivated, hands-on Field Service Engineer with strong electro-mechanical troubleshooting expertise, based in the UK. Ideally in the London/Cambridge/Oxford area.
You will play a key role in delivering exceptional service support, working closely with the Service and Support Scheduler to prioritise and execute emergency repairs, preventative maintenance, and installations to the highest standard. This position requires excellent customer-facing skills and a proactive, solutions-driven approach.
The role will primarily cover the UK and mainland Europe, with occasional travel further afield. You should expect approximately 10–12 days per month of overnight travel. Being located near a major airport is advantageous.
This is an exciting opportunity to work with a diverse and innovative product range, offering a dynamic and varied workload. It is ideally suited to someone who thrives in a fast-paced environment and is looking for a challenging, engaging role with real impact.
Your key responsibilities will include:
- Performing field service work such as on-site installation, preventative maintenance and repair work;
- Ensuring a high degree of customer satisfaction through timely, concise, clear communication and excellent service delivery;
- Being available to travel at short notice in order to support other Field Service Engineers when needed;
- Timely completion of all required documentation;
- Communicating any product quality issues to the appropriate persons;
- Working closely with the Sales team and the Field Applications Specialists;
- Carrying out core responsibilities effectively while meeting KPIs that measure performance and impact.
Skills & Attributes
You will have:
- Exceptional time management and planning skills, and ability to work cooperatively to prioritise workload;
- Previous experience with electro-mechanical and automated systems essential, ideally within the pharmaceutical/healthcare sectors would be desirable;
- Previous experience working with liquid handling would be desirable;
- Ability to travel on short notice, in the UK and Europe which at times could involve at least 60% overnight travel;
- Strong customer focus;
The essentials:
- Excellent communication skills and a proactive and flexible approach to workload;
- Education equivalent of at least one of the following: Engineering Apprenticeship and HNC, or HND in Electrical or Mechanical Engineering;
- Self-motivated, team player;
- Valid Passport and driving license.
Our commitment to you:
You’ll be working with talented professionals in a motivated and driven team. We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance and a generous pension plan. We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together.
If the above resonates with you, apply with an up-to-date CV and be a part of our journey to reshape the future of science.
Field Service Engineer in Cambridge employer: SPT Labtech
SPT Labtech is an exceptional employer that fosters a collaborative and innovative work culture, making a significant impact in the scientific community. Based in the vibrant Cambridge area, we offer our Field Service Engineers competitive salaries, comprehensive benefits including private medical insurance and a generous pension plan, and ample opportunities for professional growth within a diverse team. Join us to be part of a dynamic environment where your contributions truly matter and help reshape the future of science.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SPT Labtech on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by practising common questions related to field service roles. Think about your troubleshooting experiences and how you’ve handled customer interactions. We want you to shine!
✨Tip Number 3
Show off your problem-solving skills during the interview. Use real-life examples where you’ve tackled challenges in electro-mechanical systems. This will demonstrate your hands-on expertise and proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at SPT Labtech.
We think you need these skills to ace Field Service Engineer in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your electro-mechanical troubleshooting skills and any relevant experience in the pharmaceutical or healthcare sectors. We want to see how your background aligns with our needs!
Show Off Your Customer Skills:Since this role involves a lot of customer interaction, emphasise your excellent communication skills and any previous experiences where you’ve delivered exceptional service. We love a proactive approach!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and skills stand out without fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at SPT Labtech
✨Know Your Stuff
Make sure you brush up on your electro-mechanical troubleshooting skills. Be ready to discuss specific examples from your past experiences, especially those related to field service work. This will show that you’re not just familiar with the concepts but have practical knowledge too.
✨Customer Focus is Key
Since this role involves a lot of customer interaction, think about how you can demonstrate your excellent communication skills. Prepare to share instances where you’ve gone above and beyond to ensure customer satisfaction. This will highlight your proactive approach and ability to build trusted relationships.
✨Plan for Travel
With the expectation of 10-12 days of overnight travel each month, be prepared to discuss your flexibility and willingness to travel at short notice. It might be helpful to mention any previous experiences you have had with travel in your work, as it shows you’re ready for the demands of the job.
✨Show Your Team Spirit
This position requires collaboration with other Field Service Engineers and the Sales team. Think of examples where you’ve worked effectively in a team setting. Highlighting your ability to cooperate and support others will demonstrate that you’re a self-motivated team player, which is essential for this role.
