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- Tasks: Deliver exceptional service support through installations, maintenance, and repairs across the UK and Europe.
- Company: SPT Labtech, a leader in innovative solutions for scientists.
- Benefits: Competitive salary, private medical insurance, and a generous pension plan.
- Other info: Exciting travel opportunities and a fast-paced work environment.
- Why this job: Join a dynamic team making a real impact in the scientific community.
- Qualifications: Experience with electro-mechanical systems and strong customer focus required.
The predicted salary is between 35000 - 45000 ÂŁ per year.
We are expanding our operations across a diverse and growing portfolio at SPT Labtech, and are seeking a highly motivated, hands‑on Field Service Engineer with strong electro‑mechanical troubleshooting expertise, based in the UK. Ideally in the London/Cambridge/Oxford area. You will play a key role in delivering exceptional service support, working closely with the Service and Support Scheduler to prioritise and execute emergency repairs, preventative maintenance, and installations to the highest standard. This position requires excellent customer‑facing skills and a proactive, solutions‑driven approach. The role will primarily cover the UK and mainland Europe, with occasional travel further afield. You should expect approximately 10–12 days per month of overnight travel. Being located near a major airport is advantageous. This is an exciting opportunity to work with a diverse and innovative product range, offering a dynamic and varied workload. It is ideally suited to someone who thrives in a fast‑paced environment and is looking for a challenging, engaging role with real impact.
Your key responsibilities will include:
- Performing field service work such as on-site installation, preventative maintenance and repair work;
- Ensuring a high degree of customer satisfaction through timely, concise, clear communication and excellent service delivery;
- Being available to travel at short notice in order to support other Field Service Engineers when needed;
- Timely completion of all required documentation;
- Communicating any product quality issues to the appropriate persons;
- Working closely with the Sales team and the Field Applications Specialists;
- Carrying out core responsibilities effectively while meeting KPIs that measure performance and impact.
Skills & Attributes:
- Exceptional time management and planning skills, and ability to work cooperatively to prioritise workload;
- Previous experience with electro‑mechanical and automated systems essential, ideally within the pharmaceutical/healthcare sectors would be desirable;
- Previous experience working with liquid handling would be desirable;
- Ability to travel on short notice, in the UK and Europe which at times could involve at least 60% overnight travel;
- Strong customer focus;
- Excellent communication skills and a proactive and flexible approach to workload;
- Education equivalent of at least one of the following: Engineering Apprenticeship and HNC, or HND in Electrical or Mechanical Engineering;
- Self‑motivated, team player;
- Valid Passport and driving license.
Our commitment to you:
You’ll be working with talented professionals in a motivated and driven team. We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance and a generous pension plan. We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together. If the above resonates with you, apply with an up‑to‑date CV and be a part of our journey to reshape the future of science.
Field Service Engineer in London employer: SPT Labtech Ltd
Contact Detail:
SPT Labtech Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research SPT Labtech and understand their products and services. Be ready to discuss how your electro-mechanical troubleshooting skills can make a real impact. Show them you’re not just another candidate, but someone who’s genuinely excited about what they do.
✨Tip Number 3
Practice your customer-facing skills! Since this role requires excellent communication, consider doing mock interviews with friends or family. Focus on how you would handle customer interactions and problem-solving scenarios to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at SPT Labtech and making a difference in the world of science.
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your electro-mechanical troubleshooting skills and any relevant experience in the pharmaceutical or healthcare sectors. We want to see how your background aligns with our needs!
Show Off Your Customer Skills: Since this role involves a lot of customer interaction, emphasise your communication skills and any previous experience where you’ve delivered exceptional service. We love candidates who can build strong relationships!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at SPT Labtech Ltd
✨Know Your Stuff
Make sure you brush up on your electro-mechanical troubleshooting skills. Familiarise yourself with the types of systems you'll be working on, especially if they relate to liquid handling or automated systems. Being able to discuss specific examples from your past experience will show that you're not just knowledgeable but also hands-on.
✨Show Off Your Customer Skills
Since this role requires excellent customer-facing skills, think of times when you've gone above and beyond for a client. Prepare to share these stories during the interview to demonstrate your proactive, solutions-driven approach. Remember, it’s all about building trust and delivering exceptional service!
✨Plan for Travel
With the expectation of 10-12 days of overnight travel each month, be ready to discuss your flexibility and how you manage your time. If you live near a major airport, mention it! This shows you're prepared for the travel demands of the job and can hit the ground running.
✨Be a Team Player
Collaboration is key in this role, so think about how you've worked with others in the past. Be prepared to talk about your experiences working alongside sales teams or field application specialists. Highlighting your ability to communicate effectively and support your colleagues will set you apart.