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- Tasks: Lead operations, ensuring compliance and exceptional service delivery in the transport sector.
- Company: Dynamic transport company focused on growth and innovation.
- Benefits: 5% pension match, employee discounts, free bus travel, and a culture of continuous improvement.
- Other info: Opportunity to work in a demanding environment with excellent career progression.
- Why this job: Shape the future of operations while driving growth and capability in a key client environment.
- Qualifications: 5 years in operational leadership, strong communication, and project management skills required.
The predicted salary is between 60000 - 80000 £ per year.
As Head of Operations, you will play a pivotal role in shaping and delivering both operational compliance and high levels of service delivery. You will ensure our stakeholders are well informed and are responsible for delivering excellent customer service throughout with the support of the Operations. You will directly manage the Operations team and will drive growth and capability across the department and wider business. You will also manage our client relationship and ensure the organisation is meeting its contractual obligations. This position reports directly to the Account Director and requires exceptional leadership, tactical thinking, and strong people skills.
Due to the early stages of this business, this role is incredibly broad. The Head of Operations will need to balance the tactical delivery of the operation to a key client, alongside core operational day to day deliverables. The ability to switch between all elements of this function will be key in helping us and our people grow over the coming years.
Summary of benefits:
- Pension – 5% contributory pension matched by us.
- Employee retail discount scheme.
- Free bus travel.
- Nurturing an innovative and continuous improvement culture.
Implementing continuous improvement in service performance to ensure the Business KPIs are always met. Ensure that controls are in place to manage and mitigate risk, providing assurance of compliance to the Transport Managers and Executive team. Maintaining an effective working relationship with recognised trade union representatives and officials. Full compliance with all SPS policies and procedures and statutory regulations.
Experience and Qualifications:
- Results-driven and tactically focused, with a strong ability to get into the detail when necessary.
- Team player, wholly committed to working with and supporting their peer group and other colleagues to achieve the SPS strategy.
- Able to work in a demanding operating environment working towards consistent delivery of service performance.
- 5 years in an Operational Leadership role.
- Excellent leadership and team management skills.
- Exceptional communication, interpersonal, and presentation skills.
- Strong organisational and project management skills.
- Experience of working alongside a Trade Union.
- UK Driving Licence.
- Transport Manager, Certificate of Professional Competence (CPC).
- Experience in the transport sector.
- Experience of managing a high profile and demanding contract.
- Knowledge of transport legislation.
Head of Operations - Transport in Suffolk employer: spsbus
Contact Detail:
spsbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - Transport in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the transport sector and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your experience can help them improve service delivery and compliance. This will show you're not just interested in the job, but genuinely invested in their success.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've driven growth and managed teams effectively. Highlight your tactical thinking and how you've navigated complex operational challenges in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let's get you that Head of Operations role!
We think you need these skills to ace Head of Operations - Transport in Suffolk
Some tips for your application 🫡
Show Your Leadership Skills: As a Head of Operations, we want to see your leadership style shine through in your application. Share specific examples of how you've led teams and driven growth in previous roles. This is your chance to show us how you can inspire and manage people effectively!
Be Detail-Oriented: We’re looking for someone who can dive into the nitty-gritty when needed. Make sure to highlight your experience with operational compliance and service delivery. Use clear examples to demonstrate how you’ve tackled challenges and ensured high standards in your past roles.
Communicate Clearly: Exceptional communication skills are key for this role. When writing your application, keep it clear and concise. We want to see how you can convey complex information simply and effectively, so don’t shy away from showcasing your interpersonal skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values before you hit 'send'!
How to prepare for a job interview at spsbus
✨Know Your Operations Inside Out
Make sure you’re well-versed in the specifics of operations management, especially in the transport sector. Brush up on relevant legislation and compliance requirements, as well as the key performance indicators that matter to the company. This will show your tactical focus and readiness to dive into the details.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience and how you've successfully managed teams in the past. Think about times when you’ve driven growth or improved service delivery. Be ready to discuss your approach to team management and how you foster a collaborative environment.
✨Demonstrate Strong Communication Abilities
Since this role involves managing client relationships and working with trade unions, practice articulating your thoughts clearly and confidently. Prepare to discuss how you’ve navigated complex conversations and maintained effective working relationships in previous roles.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to operational challenges. Think through how you would balance tactical delivery with day-to-day operations. Show your problem-solving skills and ability to switch between different elements of the role seamlessly.