Transition Coordinator

This is an exciting opportunity for someone passionate about people, technology, and change. If you enjoy helping others, thrive in dynamic environments, and want to play a meaningful role in creating positive workplace experiences — this could be the perfect fit for you.

Job Purpose: The Transition Ambassador plays a pivotal role in ensuring a smooth and successful transition to new digital technologies within a high-profile client environment. Acting as a trusted point of contact, this individual will support employees in adapting to change, build confidence in new systems, and promote a positive workplace experience during times of transformation. This is a highly visible, people-centric role that combines hands-on technology enablement with traditional mailroom and workplace support responsibilities. Approximately 70% of the role will focus on supporting the technology transition, while the remaining 30% will involve contributing to day-to-day mailroom operations, including manual handling.

Duties and Responsibilities:

• Technology Transition & Employee Engagement

• Serve as the on-site face of the technology change programme, offering immediate, hands-on assistance to employees.
• Conduct engaging workshops, drop-in sessions, and one-to-one coaching to boost user confidence and adoption.
• Build strong working relationships with key stakeholders and service users across business units to enable a ‘train-the-trainer’ culture.
• Act as a liaison between employees, technology teams, and leadership to capture feedback and ensure continuous improvement.
• Promote a positive, open attitude toward change, supporting cultural and behavioural shifts in the workplace.
• Provide and promote access to user guides, video tutorials, and other support resources.
• Attend professional forums and internal meetings to bring industry best practices into the transition process.

• Assist with incoming and outgoing mail, courier bookings, and deliveries.
• Maintain filing systems and process archive files using onsite systems.
• Ensure supplies are stocked and that the office environment is welcoming and efficient.
• Flexibly respond to additional client requests and operational needs as required.

Person specification: The successful candidate will have the following skills/competencies:

• Essential:

• Strong interpersonal skills with the ability to build trust and rapport at all levels.
• Confident communicator, able to deliver engaging sessions and provide calm, clear support.
• Previous experience in a customer-facing, change support, or hospitality environment.
• High level of adaptability and comfort working in a fast-paced, changing environment.
• Basic understanding of mailroom operations and corporate workplace services.
• Intermediate IT skills (e.g., MS Office, web-based platforms, internal systems).
• Ability to remain professional and composed under pressure, with strong problem-solving skills.
• Self-starter with excellent organisational and time management skills.

• Experience supporting technology rollouts or organisational change programmes.
• Familiarity with change management principles or employee engagement techniques.
• Previous experience in a similar Transition or Brand Ambassador role.

N.B. All roles will be expected to undertake manual handling duties within their physical capabilities. It is therefore essential that if you have a disability which will limit your ability to undertake this type of work, you alert us at interview to this.

SPS UK&I ensures equal employment opportunity to all employees and applicants without regard to race, colour, religion, gender, sexual orientation, national origin, ethnic background, age, marital status, physical or mental disabilities, or any other characteristic protected by law. Our policy extends all phases of the employment process, including recruitment, selection, transfer, training, restructuring, promotion and compensation.

Key Notes: Internal job title will be Transition Ambassador SPS reference: SPS3463 Closing Date: 02/05/2025