At a Glance
- Tasks: Manage key client contracts and drive business growth through strategic service alignment.
- Company: Global leader in Business Process Outsourcing with a commitment to innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to shape organisational culture and drive performance excellence.
- Why this job: Join a forward-thinking company and make a real impact on client success.
- Qualifications: Experience in account management and a knack for building strong client relationships.
The predicted salary is between 60000 - 80000 £ per year.
SPS is a global leader in Business Process Outsourcing (BPO), headquartered in Switzerland with operations worldwide. We partner with organisations across a wide range of industries to deliver smart, scalable onsite support and back-office solutions that drive efficiency and impact. Known for our innovation, agility and commitment to service excellence, SPS continues to redefine what’s possible in the world of BPO—helping clients stay ahead in an ever-evolving business landscape.
As a Senior Key Account Manager (KAM), you will oversee the management of key strategic client contracts and align service strategy to meet client requirements. You will manage staff and contracts as a whole to ensure target gross profit margins are achieved. The role will require you to adapt the organisational culture through best practice and appropriate training to one where performance is paramount. A key task will be to identify and develop new business opportunities with the clients.
- Manage SPS client contracts to ensure target gross profit margins are achieved.
- Continually seek ways of improving services provided by SPS while benchmarking these against best practice in the industry.
- Possess a thorough understanding through regular communication of the client’s business.
Senior Key Account Manager employer: SPS
At SPS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within our global operations. Located in Switzerland, we provide a unique environment where you can thrive professionally while contributing to impactful projects that redefine the BPO landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Key Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Key Account Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company thoroughly. Understand their services, culture, and recent news. This will help you tailor your answers and show that you’re genuinely interested in SPS and what we do.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating how your experience aligns with managing key client contracts and driving profit margins—this is crucial for the Senior KAM role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining our team at SPS.
We think you need these skills to ace Senior Key Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Key Account Manager role. Highlight your experience in managing client contracts and driving profit margins, as well as any relevant achievements that showcase your ability to adapt and innovate.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for SPS. Mention specific examples of how you've improved services or identified new business opportunities in previous roles.
Showcase Your Communication Skills:As a KAM, communication is key! In your application, demonstrate your ability to communicate effectively with clients and teams. Use clear, concise language and make sure to proofread for any errors.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SPS
✨Know Your Client
Before the interview, research SPS and its key clients. Understand their business models, challenges, and how SPS's services can add value. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully managed key accounts in the past. Highlight your ability to align service strategies with client needs and how you've driven profitability. Use specific metrics to back up your achievements.
✨Emphasise Adaptability
Given the dynamic nature of BPO, be ready to discuss how you've adapted to changes in client requirements or market conditions. Share instances where you've implemented best practices or training to enhance team performance.
✨Ask Insightful Questions
Prepare thoughtful questions about SPS's approach to client management and service excellence. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values.
