Response Co-ordinator (Operations Center Hereford)

Embark on the most meaningful chapter of your career by safeguarding people, their assets, and their reputations. At SPS, we offer exciting opportunities across business, medical, security, and evacuation response sectors. Join a dynamic team where you'll tackle diverse and challenging projects that truly make a difference.

This position requires working onsite from our Hereford, UK, Headquarters. Candidates must be able to work in the office full-time.

The Response Coordinator serves as a critical member of SPS Global's Security Operations team, responsible for monitoring global events, managing incident response, supporting field operations, and ensuring the safety of personnel and assets worldwide. This position requires excellent situational awareness, communication skills, and the ability to coordinate logistics and response measures under pressure. Operating 24/7, the Response Coordinator supports real-time decision-making and acts as the first point of contact for incident reporting and escalation.

• Threat Monitoring & Intelligence: Continuously monitor open-source intelligence, commercial platforms, internal communication channels, and travel alerts to identify emerging threats or disruptions. Assess the relevance and credibility of global incidents (e.g., civil unrest, terrorism, natural disasters, cyber threats) and escalate them in accordance with Standard Operating Procedures (SOPs). Compile and disseminate timely threat assessments and situational reports to internal stakeholders and clients.
• Incident Management & Emergency Response: Act as a central point of contact for reporting and coordinating responses to incidents affecting SPS personnel, clients, or operations. Follow established response protocols to manage critical incidents, ensuring accurate documentation and communication throughout the event's lifecycle. Liaise with security, operations, and client teams to coordinate safe travel, emergency support, or evacuations when needed.
• Operational Support: Maintain oversight of employee and contractor travel, especially in high-risk areas. Ensure movements are tracked and risks are mitigated through pre-travel advisories and monitoring. Support logistics such as travel bookings and accommodations outside of regular business hours. Monitor and manage critical systems, including alarm platforms, GPS tracking, and communications systems, to ensure they are functional and escalate issues as necessary.
• Communication & Coordination: Serve as the first point of contact for incoming calls, client concerns, and internal security issues. Maintain close coordination with regional security teams, clients, and leadership to support continuity of operations. Provide regular updates and intelligence briefings to leadership, clients, and operational teams.
• Administrative & Compliance: Ensure all incidents and responses are accurately logged and documented in accordance with internal SOPs and regulatory standards. Adhere to SPS Global's operational, ethical, and compliance standards at all times. Maintain a strong understanding of SPS operational procedures and contribute to the improvement of response protocols.

• Prior experience working in a GSOC or similar operations center/call center would be advantageous.
• This is a full-time position consisting of 8-hour shifts. The shift system will consist of working either four Night shifts (11:00 pm - 7:00 am), four Morning shifts (7:00 am - 03.00 pm), or four Late shifts (3:00 pm - 11:00 pm), followed by four Rest Days. Shifts will alternate from 4 x Night then 4 x Rest Days, 4 x Lates then 4 x Rest Days, and finally 4 x Early then 4 x Rest Days, with the sequence then repeating.

• Minimum 2 years of experience in a Security Operations Center (GSOC), emergency response, intelligence analysis, military operations, or similar role.
• Ability to assess and evaluate sensitive or high-pressure situations, making timely and sound decisions.
• Skilled in researching, investigating, and synthesizing complex information from multiple sources to identify and assess potential threats.
• Strong organizational and planning capabilities; able to manage multiple tasks and prioritise effectively in dynamic environments.
• Excellent written and verbal communication skills, with the ability to clearly convey complex issues to diverse audiences.
• Customer service mindset with a professional, solutions-oriented approach to client interactions.
• High attention to detail and a commitment to accuracy and accountability.
• Proficiency in IT is strongly preferred.
• Strong interpersonal skills and professional demeanor when interacting with clients, stakeholders, and team members.

• 20 Vacation Days plus Bank Holidays (8)
• Personal Accident Insurance
• Employee Assistance Program for personal needs
• Enrollment into the pension scheme to which SPS contributes 3% of your salary
• Credentity Protection - Eclipse Digital Protection by Concentric
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

Hereford, United Kingdom Pay Range £25,000—£25,000 GBP

SPS Global acknowledges the systemic barriers in the security industry and recognises that removing those barriers will require a collaborative and conscious effort. SPS Global is committed to programs and initiatives around diversity, equity, and inclusion that better our organisation and our greater community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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