At a Glance
- Tasks: Lead client relationships and drive account performance for a strategic national account.
- Company: Join SPS, a global leader in Business Process Outsourcing with a commitment to innovation.
- Benefits: Enjoy a competitive salary, bonus package, and flexible hybrid working model.
- Other info: Be part of an inclusive culture that values diversity and supports employee networks.
- Why this job: Make a real impact by shaping client strategies and driving growth in a dynamic environment.
- Qualifications: Experience in managing large accounts and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
SPS is a global leader in Business Process Outsourcing (BPO), headquartered in Switzerland with operations worldwide. We partner with organisations across a wide range of industries to deliver smart, scalable onsite support and back-office solutions that drive efficiency and impact.
As a National Account Manager you will be responsible for leading the overall client relationship and commercial performance of a large, strategic national account. This role owns and manages the account budget, ensuring delivery against financial targets while identifying opportunities to expand share of wallet. Acting as a trusted advisor, the National Account Manager sets and drives the account strategy, aligning SPS closely with both the client's objectives and long-term organisational goals. They lead by example, providing direction and inspiration to internal teams to maintain high standards of service delivery and governance. The role requires regular UK travel and operates across a hybrid model of home working, office presence, and on-site client engagement to build strong, lasting partnerships.
Duties and Responsibilities
- Build and own senior client relationships to drive account performance and long-term growth
- Own and manage contracts, including full P&L accountability
- Deliver target margins through effective budget management, forecasting and financial control
- Define and execute account strategy aligned to client objectives and SPS long-term goals
- Drive revenue growth and expand share of wallet within the account
- Monitor KPIs and SLAs to ensure consistent service excellence and performance delivery
- Lead contract negotiations and manage commercial and service changes
- Lead, coach and develop site leadership teams to achieve performance targets
- Manage employee relations and drive engagement and retention
- Drive service innovation, continuous improvement and value creation
- Ensure strong governance, compliance and operational control across the account
- Oversee project delivery and proactively resolve client and operational issues
Experience
- Proven experience managing large, strategic client accounts with full P&L ownership
- Track record of delivering revenue growth and expanding share of wallet
- Experience leading multi-site or national service delivery teams
- Strong background in contract management, client negotiations and service optimisation
- Demonstrated success in driving KPIs/SLAs and operational performance
- Experience engaging and influencing senior stakeholders and client executives
- Exposure to BPO, document management and/or automation solutions is advantageous
Skills and Competencies
- Strong client focus with accountability for outcomes and performance
- Excellent commercial acumen and financial management capability
- Strategic thinker with the ability to translate strategy into execution
- Strong relationship management and influencing skills at senior levels
- Proven leadership capability with a focus on coaching, development and engagement
- Effective communication and presentation skills
- Strong negotiation and commercial deal-shaping capability
- Ability to drive continuous improvement and innovation
- Highly organised with the ability to manage multiple priorities
Equal Opportunities at SPS
We are proud of the progress we've made in building a truly inclusive workplace where Equal Opportunity is more than a principle, it's a commitment in action. We have an ambitious equality, diversity and inclusion approach recognising that a more diverse workforce creates a richer and more varied working environment. Diversity drives innovation and enables us to deliver the highest quality service to our clients.
We welcome and encourage applications from people of all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process.
What You'll Receive from us
This role offers a competitive salary and bonus package.
National Account Manager in England employer: SPS
SPS is an exceptional employer that prioritises innovation, inclusivity, and employee development, making it a fantastic place for a National Account Manager to thrive. With a strong commitment to service excellence and a diverse work culture, employees benefit from competitive salaries, bonus packages, and numerous growth opportunities within a supportive environment. The hybrid working model allows for flexibility while fostering strong client relationships, ensuring that every team member can contribute meaningfully to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land National Account Manager in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the National Account Manager role. Highlight your experience with client relationships and P&L management, and don’t forget to showcase your leadership skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining SPS and ready to contribute to our mission of service excellence.
We think you need these skills to ace National Account Manager in England
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a National Account Manager with us and how your experience aligns with our mission.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your skills in managing large accounts and driving revenue growth can benefit SPS!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. Bullet points can help!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SPS
✨Know Your Numbers
As a National Account Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics related to P&L management and be ready to discuss how you've successfully managed budgets in the past. This shows you understand the commercial side of the role.
✨Build Rapport with Stakeholders
Since this role involves engaging with senior stakeholders, practice building rapport. Research the company’s leadership team and their backgrounds. Prepare thoughtful questions that show your interest in their objectives and how you can align SPS's goals with theirs.
✨Showcase Your Strategic Thinking
Be prepared to discuss how you've developed and executed account strategies in previous roles. Use specific examples to illustrate your ability to translate strategy into actionable plans that drive revenue growth and client satisfaction.
✨Demonstrate Leadership Skills
This position requires strong leadership capabilities. Think of examples where you've led teams to success, coached individuals, or driven engagement. Highlight your approach to fostering a positive team culture and how it contributed to achieving performance targets.
