At a Glance
- Tasks: Lead client relationships and drive business development for a global BPO company.
- Company: Join SPS, a leading Global Business Process Outsourcing company with a commitment to innovation.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for personal and professional growth.
- Other info: Be part of a diverse team that values inclusion and drives meaningful change.
- Why this job: Make a real impact by building partnerships and delivering tailored solutions to diverse clients.
- Qualifications: Proven experience in strategic account management and strong negotiation skills required.
The predicted salary is between 60000 - 80000 £ per year.
Who we are
SPS is a leading Global Business Process Outsourcing (BPO) company headquartered in Switzerland with operations in the UK, Europe, USA, and Asia. We specialise in providing onsite office support services and back-office solutions to a diverse range of clients across various industries. With a proven track record of delivering exceptional BPO services, we are committed to innovation, quality, and client satisfaction.
Job Purpose
The Area Director/Client Director (AD/CD) is SPS’ key contact to the client/s representing the entire range of SPS’ products and services. The AD/CD has a thorough understanding of the client’s business operations and strategies, knows key personnel, and transforms the client relation into a partnership or alliance, based on offering long-term products and services tailored for the client’s specific needs. On a proactive basis, the AD/CD identifies the client’s needs and finds long-term solutions beneficial to both the client and SPS. The AD/CD is responsible for the overall performance of the allocated accounts, the fulfilment of all contracts, and coordinates the involvement of SPS personnel to meet account performance objectives and customers’ expectations.
Duties and Responsibilities
- Business Development
- Leading operational involvement in the sales process for new business to meet expansion goals.
- Identify business development opportunities across Clients based on a comprehensive understanding of the value and impact of SPS’s services to their business.
- Developing strategies to capture viable business opportunities producing detailed business cases including financial analysis.
- Participates in strategic planning processes and develops effective strategic plans for each Client.
- Ensures effective utilisation of SPS resources to support the Client base.
- Exploiting cross-selling market opportunities effectively.
- Identifying best practice ideas by researching industry events, publications, and announcements.
- Closes new business deals by coordinating requirements; developing and negotiating contracts.
- Protects organisation's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities; reading professional publications.
- Enhances organisation reputation by accepting ownership for accomplishing new requests.
- Operational Delivery
- Measure Client satisfaction by meeting with the Client regularly and escalating findings and solution propositions.
- Efficiently manage the overall client relationship with a focus on profitable growth.
- Ensure that Clients' expectations are exceeded.
- Build Client relationships based on trust, flexibility, and professionalism.
- Resolve issues escalated by the Client.
Candidate Skills
- High integrity
- A very good understanding of SPS’s products and services
- Good listening and strong negotiation skills
- Strong financial/budgeting capabilities
- Ability to analyse complex situations
- Good problem solver
- Ability to cultivate strong working relationships
- Team player with a positive personality, excellent communication and presentation skills
- Self-Assertiveness and willingness to take on responsibilities
- Ability to work under pressure
- MS Office proficient
Job Experience
- Strong proven experience in strategic account management or senior sales management
- Expertise in solution selling
- Proven experience of senior level relationship-building
- Knowledge of the outsourcing industry
Equal Opportunities at SPS
We are proud of the progress we've made in building a truly inclusive workplace where Equal Opportunity is more than a principle, it’s a commitment in action. We have an ambitious equality, diversity and inclusion approach recognising that a more diverse workforce creates a richer working environment. Diversity drives innovation and enables us to deliver the highest quality service to our clients.
We welcome and encourage applications from people of all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process.
What You’ll Receive from us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
Client Relationship Director employer: SPS
SPS is an exceptional employer that prioritises innovation, quality, and client satisfaction while fostering a diverse and inclusive workplace culture. With a strong commitment to employee growth, we offer numerous opportunities for professional development and encourage collaboration across teams, ensuring that every voice is heard and valued. Located in the UK, our dynamic environment not only supports your career aspirations but also promotes a healthy work-life balance, making it a rewarding place to thrive.
