At a Glance
- Tasks: Lead hardcopy records management across EMEA offices and ensure compliance with policies.
- Company: Join SPS, a global leader in Business Process Outsourcing with a commitment to innovation.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Be part of a diverse team that values equality and inclusion.
- Why this job: Make a real impact in information governance while working in a dynamic environment.
- Qualifications: Experience in records management and strong communication skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
SPS is a global leader in Business Process Outsourcing (BPO), headquartered in Switzerland with operations worldwide. We partner with organisations across a wide range of industries to deliver smart, scalable onsite support and back-office solutions that drive efficiency and impact. Known for our innovation, agility and commitment to service excellence, SPS continues to redefine what’s possible in the world of BPO—helping clients stay ahead in an ever-evolving business landscape.
As the EMEA Regional Records Lead, you will lead overseeing and directing the daily operations and execution of hardcopy records across the EMEA offices. This will include the assessment, coordination, and advancement of hard-copy records management across the Firm’s EMEA offices. You will ensure compliance with Firm policies, local legal requirements, plus client and compliance requests, while developing and executing services, initiatives, and projects aimed at reducing risks and costs associated with Information Governance (IG).
Responsibilities include:
- Leading as the primary EMEA hardcopy records contact for ensuring IG hardcopy processes and requests are efficiently and timely executed across EMEA offices (e.g. Legal Hold requests and Transfer requests).
- Conducting on-site and off-site records assessments, applying retention and destruction rules, coordinating local cleanups, and overseeing third-party services for secure storage and shredding.
- Providing leadership to local records contacts (including Records Ambassadors or temporary staff) and collaborating closely with the Americas Records Manager, EMEA Operations, and other key stakeholders.
- Interacting with office managers, partners, and external vendors to deliver department hardcopy services effectively.
This position is a Fixed Term Contract; the end date is the 30th July 2027.
Duties and Responsibilities:
- Lead as the primary hardcopy records contact across all EMEA offices, overseeing core processes including records requests (e.g. legal holds and transfers), records inventory, assessment, quality review, and delivery of work product for retention and disposal domains across EMEA offices.
- Efficiently utilise and update hardcopy records indexes in iCompli, the Firm’s Global Records Management system, for EMEA offices, where needed.
- Work closely with accountable office and Firm stakeholders across records requests plus retention and disposal to ensure the timely delivery of work requests.
- Responsible for regular timely tracking and maintaining accurate trackers of key records and IG operational and other metrics, across the EMEA offices, into the Americas Records Manager and IG team.
- Lead the identification, prioritization, scheduling and projects of the outstanding EMEA offices not yet onboarded to the iCompli.
- Continuously assess EMEA offices hardcopy maturity and inventory on and offsite, to ensure firm hardcopy processes and policies are being followed.
- Draft, review, and present proposals, project plans, status reports, metrics, and other information in a format and style relevant for the intended audience.
- Communicate directly with IG senior management; state areas of concern, address questions, and/or resolve outstanding issues with the appropriate parties.
- Develop and maintain professional and cooperative working relationships with all IG and EMEA staff.
Regional Records Office Oversight:
- Review, and work with the Americas Records Manager to revise standard operating procedures in support of retention tasks and initiatives for EMEA offices where needed.
- Monitor on a quarterly basis the volume of records that exist in the EMEA office Records Centers and analyse the circulation rates of records in off-site warehouses.
- Maintain awareness with, and partnership with local office managers around the Firm's relationship with various external record-related vendors.
Disposal Process Management:
- Partner with the Americas Records Manager and IG Operations Manager for the regular IG cycles and reviews of expired records, following the Firm Records Retention Schedules.
- Ensure any EMEA expired records disposals are correctly executed and include compliant certificates of disposal or related proof of destruction.
Candidate Skills:
- Strong proven experience in risk management, information governance, or records management.
- Preference for law firm or professional services experience.
- Proficiency in Records Management System (RMS); experience with iCompli or similar preferred.
- Educational background in information management, or records management.
- Proficiency in Microsoft Office and M365 applications (Word, Excel, PowerPoint, Teams, Visio).
- General knowledge of information governance principles and technologies.
- Proactive, resourceful, and takes initiative.
- Fluency in English; additional EMEA languages a plus.
We are proud of the progress we’ve made in building a truly inclusive workplace where Equal Opportunity is more than a principle, it’s a commitment in action. We welcome and encourage applications from people of all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we serve.
Regional Records Lead in City of London employer: SPS
SPS is an exceptional employer that prioritises innovation, quality, and client satisfaction while fostering a diverse and inclusive workplace culture. With a strong commitment to employee growth, we offer numerous opportunities for professional development and encourage collaboration across teams, ensuring that every voice is heard and valued. Located in the UK, our dynamic environment not only supports your career aspirations but also promotes a healthy work-life balance, making it a rewarding place to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Records Lead in City of London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like SPS. Don’t underestimate word-of-mouth – it’s massive in our field!
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✨Check for Temporary Roles on Niche Job Boards
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✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at SPS.
We think you need these skills to ace Regional Records Lead in City of London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at SPS and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at SPS
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like SPS will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to SPS.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at SPS.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at SPS. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
