Documents Records Manager in City of London

SPS is a global leader in Business Process Outsourcing (BPO), headquartered in Switzerland with operations worldwide. We partner with organisations across a wide range of industries to deliver smart, scalable onsite support and back-office solutions that drive efficiency and impact. Known for our innovation, agility and commitment to service excellence, SPS continues to redefine what’s possible in the world of BPO—helping clients stay ahead in an ever-evolving business landscape.

As Documents Records Manager, you will perform a variety of tasks related to the Records Management system and destructions, client reporting, KPI, and Project Management. You will be expected to manage the staff with the Data and Systems team and support other Senior Managers when appropriate. We welcome candidates with existing records experience who are eager to develop their skills and progress into a senior or records management position. You will be working onsite at our prestigious client, Ernst & Young (EY).

Duties and Responsibilities

• Processing of records for destruction including correspondence with relevant client teams
• Responsible for proactively collecting and collating data
• Ability to interpret raw data and present meaningful information in a variety of formats
• Advanced user knowledge of Microsoft Office suite, in particular experience in manipulating data using Excel
• Ability to work confidently with large data sets
• Demonstrable practical experience and knowledge of providing data visualisation and analysis
• Process all requests using file tracking system
• Assist in the collation of information on this service area for inclusion in monthly reports
• Responsible for maintenance of data collection and reporting mechanisms
• Work collaboratively to proactively identify issues of concern emerging from data trends
• Answering client queries via e-mail or phone
• Management of staff

General

• Assist other SPS onsite management where required
• Engage and build relationships with end users and client contacts
• Take an active part in all staff training and development provided by SPS, client, or external suppliers
• Attend and contribute in-team meetings and/or other meetings as requested
• Ensure contractual SLAs are adhered to

Candidate Skills

• Knowledge of Records Management
• Knowledge of Data systems and methodology
• Ability to communicate effectively in a variety of written and verbal formats with a wide range of people
• Competent IT Skills: Word Processing, Spreadsheets, Databases, Email and Web
• Previous experience in Data relevant roles and managing staff
• Financial knowledge

Equal Opportunities at SPS

We are proud of the progress we’ve made in building a truly inclusive workplace where Equal Opportunity is more than a principle, it’s a commitment in action. We have an ambitious equality, diversity and inclusion approach recognising that a more diverse workforce creates a richer and more varied working environment. Diversity drives innovation and enables us to deliver the highest quality service to our clients.

As part of our commitment to engage positively and proactively with all our employees and to ensure an inclusive culture, we have a growing range of employee led networks that support and amplify underrepresented voices across the business, including our Women and Gender Equality Network, LGBTQIA+ community, Neurodiversity and Disability Network, Wellbeing Group, Origins Network (focusing on race, ethnicity, religion and culture), Menopause Group, Domestic Abuse Support Network and Men’s Group. These initiatives are driving meaningful change, fostering awareness and helping create an environment where all our people can thrive and contribute with confidence.

We welcome and encourage applications from people of all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

What You’ll Receive from us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. All successful candidates will be subject to a five-year background screening, which is carried out by an independent third-party vetting provider, Matrix Security Watchdog.

N.B. Some roles within SPS may involve manual handling tasks. While not all positions require this, where such duties are necessary, they will be undertaken in line with an individual’s physical capabilities. If you have a disability or health condition that may affect your ability to perform manual handling tasks, we encourage you to let us know at the interview stage. This will enable us to explore and, where appropriate, implement reasonable adjustments to support you in the role. SPS is committed to providing equal opportunities in all aspects of employment. We welcome applications from individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation in line with the Equality Act 2010. Our commitment to inclusion applies throughout the employment journey, including recruitment, selection, training, progression and pay.