Business Development Director

SPS is a global leader in Business Process Outsourcing (BPO), headquartered in Switzerland with operations worldwide. We partner with organisations across a wide range of industries to deliver smart, scalable onsite support and back-office solutions that drive efficiency and impact. Known for our innovation, agility and commitment to service excellence, SPS continues to redefine what’s possible in the world of BPO—helping clients stay ahead in an ever-evolving business landscape.

As Business Development Director, you will play a senior role in driving SPS’s growth across Enterprise Workplace Solutions, identifying and securing high-value, complex opportunities with enterprise clients. Working closely with senior leaders, bid, commercial, operational and solutions teams, you will shape compelling propositions that demonstrate SPS’s capability to transform workplace services, improve client outcomes and deliver long-term value. The purpose of this role is to lead the development and conversion of strategic new business opportunities for SPS Enterprise Workplace Solutions (EWS), from market engagement and opportunity creation through to solution design, commercial negotiation and signed contract.

Duties and Responsibilities

• Develop and execute a strategic new business plan for Enterprise Workplace Solutions, aligned to SPS’s growth priorities and target markets.
• Identify, build and convert a high-quality pipeline of enterprise opportunities through senior-level networking, targeted prospecting, market insight and strategic relationship development.
• Lead complex, high-value sales engagements across long sales cycles, acting as a trusted advisor to C-suite and senior client stakeholders.
• Shape innovative workplace solutions that bring together SPS capabilities across onsite services, document and information management, digital mailroom, records, workflow optimisation and broader workplace operations.
• Translate client challenges into outcome-led propositions, building clear business cases that demonstrate efficiency, service improvement, risk reduction and commercial value.
• Lead competitive bid and proposal activity in partnership with bid, commercial, operational and solution design colleagues to create compelling, client-focused responses.
• Develop and maintain strong relationships across client organisations, industry networks, partners and internal senior stakeholders.
• Maintain a strong understanding of enterprise workplace trends, outsourcing, technology-enabled services, procurement drivers and competitor activity.
• Own commercial strategy for opportunities, including pricing approach, margin expectations, risk considerations, governance and contract negotiation.
• Negotiate senior-level commercial and contractual terms to secure profitable, sustainable and strategically aligned business.
• Provide accurate forecasting, pipeline reporting and market intelligence through the CRM system and relevant business governance forums.
• Act as a senior ambassador for SPS, supporting a high-performance sales culture and mentoring colleagues where appropriate.

Candidate Skills

• Significant experience in senior business development, enterprise solution sales or strategic outsourcing sales, ideally within workplace services, facilities, document management, BPO or technology-enabled services.
• Proven track record of winning high-value, complex new business opportunities with large enterprise clients.
• Strong understanding of Enterprise Workplace Solutions, including onsite managed services, digital mailroom, document services, records and information management, workflow optimisation and service transformation.
• Credible and confident engaging with C-suite, senior procurement, real estate, workplace, facilities, operations and transformation stakeholders.
• Commercially astute, with the ability to develop business cases, understand pricing models, assess profitability and negotiate sustainable client agreements.
• Excellent written and verbal communication skills, with the ability to produce high-quality proposals, executive summaries, presentations and board-level materials.
• Strategic, self-motivated and resilient, with strong ownership of pipeline development, forecasting, relationship management and deal progression.
• Able to collaborate effectively with bid, commercial, operational, legal, finance and solution design teams to shape and deliver winning propositions.
• Strong market awareness, professional network and ability to represent SPS externally with credibility, energy and impact.

Equal Opportunities at SPS

We are proud of the progress we've made in building a truly inclusive workplace where Equal Opportunity is more than a principle, it’s a commitment in action. We have an ambitious equality, diversity and inclusion approach recognising that a more diverse workforce creates a richer and more varied working environment. Diversity drives innovation and enables us to deliver the highest quality service to our clients. As part of our commitment to engage positively and proactively with all our employees and to ensure an inclusive culture, we have a growing range of employee led networks that support and amplify underrepresented voices across the business, including our Women and Gender Equality Network, LGBTQIA+ community, Neurodiversity and Disability Network, Wellbeing Group, Origins Network (focusing on race, ethnicity, religion and culture), Menopause Group, Domestic Abuse Support Network and Men’s Group. These initiatives are driving meaningful change, fostering awareness and helping create an environment where all our people can thrive and contribute with confidence. We welcome and encourage applications from people of all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

What You’ll Receive from us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. N.B Some roles within SPS may involve manual handling tasks. While not all positions require this, where such duties are necessary, they will be undertaken in line with an individual’s physical capabilities. If you have a disability or health condition that may affect your ability to perform manual handling tasks, we encourage you to let us know at the interview stage. This will enable us to explore and, where appropriate, implement reasonable adjustments to support you in the role. SPS is committed to providing equal opportunities in all aspects of employment. We welcome applications from individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation in line with the Equality Act 2010. Our commitment to inclusion applies throughout the employment journey, including recruitment, selection, training, progression and pay.