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- Tasks: Deliver exceptional workplace experiences and support events in a dynamic office environment.
- Company: Join a leading firm committed to diversity and inclusion.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Other info: Flexible role with opportunities for growth and collaboration across teams.
- Why this job: Be the face of the company and make a real impact on guest experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Workplace Experience Support Specialist delivers exceptional workplace and guest experiences, ensuring customers have access to the services, spaces, and support needed to work safely, comfortably, and compliantly. Operating flexibly across the office—on the floor or from the One Team Hub—you will provide welcome services, meeting and event support, workplace operations, compliance activities, and logistics. This role combines responsibilities traditionally held by multiple teams, creating a varied and dynamic working environment.
Key Responsibilities
- Guest Welcome & Customer Experience
- Deliver concierge-level service with strong knowledge of PwC spaces and the local area.
- Support Welcome teams when required.
- Manage visitor access, badge hosting, and adhere to security protocols, including tailgating prevention.
- Work closely with the Workplace Experience Manager on safety, access management, and contractor coordination.
- Meeting Rooms & Events Support
- Coordinate and monitor meeting room and event bookings, including catering and hosting requirements.
- Support hospitality operations and refreshment setup.
- Assist with event creation, room layout planning, visitor management, issue resolution, and post-event feedback.
- Floor Management & Space Ownership
- Conduct regular checks of meeting rooms, lounges, cloakrooms, and office floors to ensure readiness and cleanliness.
- Log, track, and escalate faults as needed.
- Support AV/IT queries, locker systems, and service hub replenishment.
- Build strong relationships with PwC teams and act as a visible, proactive workplace presence.
- Workplace Support & Compliance
- Support the WEM/Deputy with facilities management tasks including fabric checks, equipment safety, asset tagging, and sensor monitoring.
- Assist with internal/external audits, contractor escorts, DSE checks, and evacuation support.
- Help colleagues navigate workplace technology, space usage, and reporting tools.
- Mail, Parcels, Courier & Print Services
- Process domestic/international couriers, tracked mail, and IT equipment dispatch.
- Manage inbound deliveries, internal mail, and standard postal services.
- Support print requests, finishing, quality control, secure file deletion, and consumable replenishment (office dependent).
- One Team Collaboration
- Work closely with all workplace service partners to maintain consistent, seamless "One Team" delivery.
- Proactively complete quick tasks and support colleagues across service lines.
- Health & Safety
- Use equipment safely and report any risks, deficiencies, or faults immediately.
- Follow SPS health and safety policies and training requirements.
- Escalate issues or training needs to the line manager promptly.
Skills & Experience
- Experience in workplace services, facilities, hospitality, or front-of-house environments.
- Excellent customer service, communication, and relationship-building abilities.
- Confident with Microsoft Teams, MS Office, ServiceNow, EMS, and workplace technology.
- Capable of supporting AV/IT peripherals and basic troubleshooting.
- Organised, adaptable, and able to balance planned and reactive tasks effectively.
- Resilient and quick to respond to queries, incidents, or operational needs.
Equal Opportunities
SPS is committed to a diverse, inclusive, and supportive workplace. Employee-led networks champion gender equality, LGBTQIA+ inclusion, neurodiversity, disability, wellbeing, cultural diversity, menopause support, domestic abuse support, and men's wellbeing.
Temporary Administrator/ Office Assistant in Belfast employer: SPS
Contact Detail:
SPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Administrator/ Office Assistant in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on PwC and their workplace values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in customer service and workplace support can shine in this role.
✨Tip Number 3
Dress the part! Make sure you look professional and polished for your interview. First impressions matter, especially in a role that involves guest experiences and workplace presence.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Temporary Administrator/ Office Assistant in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in workplace services and customer support. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role is all about delivering exceptional guest experiences, let your communication skills shine through in your application. Use clear, concise language and demonstrate your ability to build relationships and handle queries effectively.
Highlight Your Organisational Skills: Being organised is key for this position, so make sure to mention any experience you have with managing events, coordinating meetings, or handling multiple tasks at once. We love seeing candidates who can juggle responsibilities with ease!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at SPS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Temporary Administrator/Office Assistant role. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves delivering exceptional workplace experiences, be prepared to discuss specific examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to ensure a positive experience for guests or colleagues.
✨Demonstrate Your Organisational Skills
This position requires strong organisational abilities, so come ready to share how you manage multiple tasks effectively. You might want to mention any tools or methods you use to stay organised, especially when coordinating events or managing meeting room bookings.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, how success is measured in this position, or what a typical day looks like. It’s a great way to demonstrate your enthusiasm and curiosity.