At a Glance
- Tasks: Lead medical services with a focus on commercial strategy and partnerships.
- Company: Join SPS Global, a leader in risk and resilience solutions.
- Benefits: Enjoy competitive pay, pension contributions, and professional development opportunities.
- Why this job: Make a real impact in a dynamic, global environment focused on safety and success.
- Qualifications: 5+ years in medical services management or healthcare operations required.
- Other info: Diverse and inclusive workplace committed to equity and opportunity for all.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Hereford, England, United Kingdom
Are you ready to join a global leader in risk and resilience? SPS Global is the Global Assistance arm of Concentric Group, a leading international risk consultancy. Together, we deliver integrated Security, Medical, and Crisis Response solutions to clients operating in complex environments worldwide. In a world of shifting threats, SPS Global stands as a trusted partner powered by elite professionals from military, government, and intelligence backgrounds. Our teams safeguard people, assets, and organizations through strategic foresight, operational expertise, and rapid global response.
If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, SPS Global may be the organization you’ve been searching for.
As part of Concentric Group, we provide a full spectrum of services, including:
- Strategic advisory and risk consultancy
- Threat intelligence and open‑source monitoring
- Physical and executive protection
- Security program audits and design
- Embedded staffing and training for intelligence and security teams
Our mission is simple yet ambitious: to be recognized as the most innovative, capable, and trusted Risk Management partner in the world. We achieve this through our people, our integrity, and our unwavering commitment to our clients’ safety and success.
SPS Global "Reassuringly There"
We are currently looking to hire a Manager of Medical Services (Commercial & Partnerships) to join our Corporate Team in Hereford, England, United Kingdom. This position requires working onsite from our Hereford, UK Headquarters. Candidates must be able to work in the office full‑time.
JOB DESCRIPTION
The Manager of Medical Services (Commercial & Partnerships) is a non‑clinical, commercially focused leadership role responsible for aligning SPS’s medical assistance services with sales, insurance, and client requirements. The role acts as the strategic interface between Medical Operations, Sales, and Insurance partners, ensuring that medical products, service levels, and contractual commitments are commercially viable, operationally deliverable, and margin‑protected. This role does not hold clinical authority, medical governance responsibility, or decision‑making responsibility for patient care. All clinical oversight and medical decision‑making remain with Medical Operations and treating clinicians.
RESPONSIBILITIES
Strategic & Commercial Leadership
- Act as the primary commercial and strategic link between Medical Operations and Sales teams, Insurance carriers and underwriters, Enterprise clients and broker partners
- Shape and own the commercial positioning of SPS medical assistance offerings, including product tiers, scope, and value proposition
- Ensure medical services are aligned to broader business strategy, growth objectives, and insurance market requirements
- Full ownership of commercial, contractual, clients, and product governance for medical assistance services
Product, SLA & Contract Governance
- Own medical service SLAs from a commercial, contractual, and performance perspective (not clinical delivery), ensuring they are:
- Clearly defined and consistent
- Contractually aligned
- Operationally achievable and financially sustainable
- Rate cards and pricing structures
- Service descriptions and scope documents
- Client contracts
- Policy wordings
- Sales materials and proposals
Operational Feedback & Continuous Improvement
- Establish and maintain a structured feedback loop between Medical Operations, Sales, and Insurance Partners
- Translate operational insight into improved product design, refined pricing and SLAs, and stronger commercial decision‑making
Reporting, Compliance & Quality
- Oversee reporting quality for medical‑led accounts from a commercial and contractual perspective
- Ensure commercial compliance with client contracts, insurer requirements, and internal governance standards
Authority & Scope (Clarification)
- No clinical authority or medical decision‑making responsibility
- No patient care or medical governance accountability
- Full ownership of commercial, contractual, and product governance for medical assistance services
REQUIRED QUALIFICATIONS
- Must be able to legally work in the country where this position is located without visa sponsorship
- 5+ years of progressive experience in medical services management, healthcare operations, or insurance‑linked assistance programmes
- Proven ability to collaborate across operations, sales, and external partner organisations to drive service excellence
- Demonstrated experience managing SLA‑driven service delivery and performance metrics, operations within insurance or regulated healthcare environments, P&L responsibility and margin optimisation
PREFERRED QUALIFICATIONS
- Bachelor's degree in business, healthcare administration, or related field required; advanced degree (MBA, MHA, etc.) preferred
- Experience working with insurance underwriters and brokers, global assistance or emergency response organisations, NHS senior operational, commissioning, transformation or service leadership roles, ISO‑aligned or governance‑driven environments
- Commercially astute with strong financial awareness
- Able to translate operational delivery into commercial structures
- Detail‑oriented with strong contractual discipline
- Comfortable operating in fast‑paced, high‑risk, global environments
COMPENSATION & BENEFITS
- Employee Assistance Programme for personal needs
- Enrollment into the pension scheme to which SPS contributes 3% of your salary
- Credentity Protection – Eclipse Digital Protection by Concentric
- Free access to our Risk Intelligence Dashboard and GEAR App, providing 24/7 access to trusted risk intelligence and remote support
- Dedicated Security and Intelligence Training Programs for professional development
- Coaching and mentoring opportunities
Hereford, United Kingdom
Pay Range
Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognise that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programmes and initiatives that promote diversity, equity, and inclusion, enhancing our organisation and the broader community. We are creating a diverse environment and are proud to be an equal‑opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by following the link on our career page.
Manager of Medical Services (Commercial & Partnerships) in Hereford employer: SPS Global
Contact Detail:
SPS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager of Medical Services (Commercial & Partnerships) in Hereford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Manager of Medical Services role. Highlight your experience in medical services management and how you can contribute to their commercial success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining SPS Global and being part of our mission.
We think you need these skills to ace Manager of Medical Services (Commercial & Partnerships) in Hereford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in medical services management and commercial partnerships. We want to see how your skills align with our mission at SPS Global!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use numbers and examples to illustrate how you’ve driven service excellence and managed SLAs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SPS Global
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with SPS Global's medical assistance services and how they align with sales and insurance requirements. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Experience
Prepare to discuss your past experiences in medical services management or healthcare operations. Highlight specific examples where you've successfully collaborated across teams or managed SLAs, as this is crucial for the role.
✨Understand the Commercial Landscape
Brush up on your knowledge of commercial strategies and financial awareness. Be ready to discuss how you would ensure that medical services are operationally deliverable and margin-protected, as this is a key responsibility of the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to risk management and how they envision the role contributing to their mission. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
