Trade Counter Assistant

Trade Counter Assistant

Location: Fairfield Industrial Estate, Cardiff, CF15 8LA

Salary: £25,062.60 per annum + performance bonus

Hours: 8:00am to 16:00pm Mon-Fri

SPS Envirowall is a specialist merchant company and we are looking for someone to join our small trade counter team, this is a varied, hands on full time role. Dealing with trade professionals and retail customers ensuring orders are processed accurately and providing excellent customer service.This is an end-to-end customer service position and as such duties will include ensuring customers are served promptly and efficiently both at the counter and in the warehouse when required.

General role responsibilities:

· Responsible for trade counter sales, confidently communicating product features and benefits

· Support the delivery of sales targets, developing and maintaining positive customer relationships

· Provide exceptional customer service levels, both in person and on the telephone

· Maintain branch standards, housekeeping and merchandising

· Ensure compliance with health and safety, processes and procedures

· Picking, packing and loading of customer orders

Your key tasks will be:

· Excellent customer service to both external and internal customers. In person and on the telephone

· Processing sales and credits, following company process

· Cash handling and banking

· Support branch emails and communications

· Presentation of the trade counter area

· Branch records, retention and filing compliance

· General warehouse duties as required

· Support the wider branch team as required

The right candidate will have:

· Hands-on customer focused approach, confident and happy to serve customers

· FLT licence an advantage

· Good organisational and administration skills

· Working knowledge of MS Office

· Experience in a similar role within a trade/builder\’s merchant environment would be an advantage.

This position is ideally suited to someone with previous experience within business administration, has good GCSE or A level results, with excellent communication skills both verbal and written.

If you are interested in this position, please send a copy of your CV to Lucy Birks – HR and Fleet Administrator via

In line with GDPR regulations please be aware that your application will be sent to the HR department at Benx Ltd and that any personal details included as part of your CV will be retained for 6 months following the advertisement of this role. If you would like further information on this or do not wish your details to be kept on file, please contact a representative at Benx Ltd directly.

We are an Armed Forces Friendly Employer

We are proud Armed Forces Covenant signatories and holders of the Employers ERS Gold Award from the Defence Employer Recognition Scheme ._ This means that Benx Ltd and the associated group of companies, has provided its statement of intent to support all Defence personnel and we welcome their application to work for us._

Job Types: Full-time, Permanent

Pay: £25,062.60 per year

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Free parking
• On-site parking
• Sick pay

Work Location: In person