Job Purpose:
The Customer Service Specialist plays a key role in delivering an exceptional workplace and guest experience for our customers. Working as part of the One Team Hub, you will provide a central point of access to workplace services, spaces and support.
Central to the customer experience and productivity of the workplace, the role encompasses a diverse range of responsibilities, including guest welcome, meeting and event management, floor management, workplace support, compliance, document and logistics services, and information management.
Guest Welcome and Support
Greet all guests and staff with genuine warmth, professionalism and promptness, creating a welcoming first impression that reflects our commitment to exceptional customer service.
Provide Reception Welcome services. Communicate visitor and guest arrivals efficiently and courteously, ensuring seamless coordination between landlord teams and a smooth experience for all parties.
Maintain comprehensive knowledge of all spaces, including Welcome and Hospitality areas, and deliver concierge style service enriched with insightful local area expertise to enhance every visitor’s experience.
Consistently deliver exceptional customer service, anticipating the needs of both visiting clients and office-based staff, and going above and beyond to ensure their needs are met.
Collaborate closely with the Workplace Experience Manager to support security protocols, managing staff and visitor access, contractor coordination and ensuring the safety and integrity of our space.
Room Bookings Support
Coordination and monitoring of client meeting room and event space bookings to ensure a seamless user experience.
Events Operations and Support
Provide an end-to-end events service support including events creation, allocating the most suitable space, agreeing seating plans, room layouts with any hospitality requirements
External visitor management to maximise the event experience
Troubleshoot client and visitor problems using research and problem-solving skills
Pre-event schedule creation
Working with central events team as required for multi-site events
Floor Management and Space Ownership
Carry out regular checks of reception areas, meeting rooms, floors, client lounges, lobby areas and cloakrooms to ensure all client areas remain clean & tidy
Report faults and ensure all faults addressed / resolved / updated
Act as the contact point for all services
Provide comprehensive support to internal practice areas, building good relationships with staff, partners, and service partners
Carry out scheduled service hub checks across floors and re...
Customer Service Specialist in Bonnyrigg employer: SPS Careers
As a Guest Services & Customer Experience Coordinator at SPS, you will be part of a dynamic team that prioritises exceptional service and personal growth. Our inclusive work culture fosters collaboration and innovation, ensuring that every employee feels valued and empowered to excel in their role. With comprehensive training and development opportunities, along with a commitment to diversity and wellbeing, SPS stands out as an employer dedicated to creating a rewarding and meaningful workplace experience.
