Product Manager (Senior/Lead) in Bristol

In just under 2 years, we’ve gone from 0 to over 500 customers – solving a burning customer pain point with a scalable solution. We’re now growing our Product team to become the de‑facto operating system for home renewables installers. This is not an easy job. You’ll need to solve technically complex problems beautifully and fast, but we promise it will be incredibly fulfilling. You’ll struggle to find a lovelier, more engaged group of customers to build for, or a more driven, impact‑focussed dev & design team to build with. So if you’re keen for a challenge and want to make a meaningful impact on both the lives of renewables installers and on decarbonising buildings, then please do read on!

Quick background on Spruce: Almost 20% of the UK’s carbon emissions comes from heating homes – there’s simply no way to reach net‑zero without phasing out gas and oil boilers. The only serious alternative is heat pumps, with their almost‑magical ability to turn 1 kW of electricity into 3–5 kW of heat. The heat‑pump installation journey is slow, inefficient and painful, making it hard for installers to grow and for gas engineers to adopt them. It also means you currently can’t offer a heat pump when someone’s boiler breaks and they urgently need heating. We’re fixing this. We’ve built a platform for heat‑pump installers to manage the entire journey from initial enquiry to final compliance paperwork, freeing up their time to focus on high‑quality installations, great customer service and scaling their business. Since we began in early 2024, we’ve halved the time installers spend on each job, doubled sales conversion rates and boosted their bottom line. Having raised further investment, we’re scaling the team to create an operating system for the whole home renewables supply chain – think of a combination of ServiceTitan, Procore and AutoCAD, but for installers.

The Role: You’ll work within a small product function reporting to the CPO, supported by an excellent team of designers and developers. Day‑to‑day responsibilities include:

• Leading discovery & user research – designing and running structured customer research to ensure we build the right things in the right order. You’ll synthesize insights from user interviews, usage metrics and the commercial team to shape our roadmap.
• Delivering features – managing the build process from design to post‑release testing. You’ll work closely with devs & designers to bring features to life, release quickly, maximize customer value and maintain product quality.
• Reducing time‑to‑value – helping new users experience Spruce’s value as soon as possible with minimal training; partnering with customer success to drive full platform adoption.
• Monitoring & increasing impact – measuring the value generated for different customer types and identifying opportunities to amplify our impact on their business.

Requirements:

• Highly structured & outcome‑focused – you bring order to complex challenges, synthesize information effectively, and take pride in well‑documented processes, but ultimately care far more about delivering results and measurable outcomes.
• Intellectually sharp & low ego – you quickly grasp new concepts, explain complex ideas in simple terms and can wrap your head around building physics, fluid dynamics and dynamic tariff modelling. You’re confident enough to push back when needed, yet humble enough to admit when you’re wrong.
• An exceptional communicator – you adapt your style to your audience, ask insightful questions, listen actively and write clearly. You elevate any meeting and bring out the best in others.
• Customer‑obsessed – you genuinely care about fixing our users’ problems and want to make technical tasks beautifully simple for even our least tech‑savvy customers. And you’ll hopefully also love heat pumps!

Benefits:

• Base salary £50–90 k. We look for the right person first; seniority and package will be tailored to your experience.
• Meaningful slice of equity (options) in the company.
• 33 days holiday and opportunity to work abroad for another 30 days each year.
• Hybrid working: 2–3 days in‑person a week (London or Bristol).
• Full‑team meetups every fortnight with paid travel, accommodation and dinner.
• Cycle‑to‑work scheme.
• Brilliant team to learn from and massive opportunity to grow.
• Meaningful, impactful work that genuinely improves the world.

Working at Spruce: Our team is currently 20 people, split between London and Bristol. You’ll spend 2–3 days each week working together in‑person in your nearest office and we get everyone together every fortnight. You’ll have genuine influence from day one. The best idea wins regardless of seniority. We expect you to challenge everything, ask “why?” multiple levels deep, and push back when something doesn’t make sense. We want everyone to spend time with installers on‑site, feel their pain points, and then rapidly suggest and implement solutions based on real feedback rather than assumptions. This is especially important for this role but you’ll be surrounded by a team who are also close to our customers. We move fast and ship imperfect things, learning from users rather than trying to perfect in isolation. When things break, we focus on how we fix it, what we can learn and never blame. You’ll own your outcomes whilst knowing the team has your back. Feedback is constant, direct, and kind – we’ll tell you when something isn’t working and expect the same honesty (and empathy) back.

Ready to apply? Please fill in the form below and we’ll get back to you ASAP. Our process is:

• Initial interview
• Second round – deeper dive on how you build product
• Take‑home task & follow‑up to explore how you think about hard problems and how you collaborate on them
• Final round (in‑person)
• Offer & references