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For Companies At a Glance
- Tasks: Join our team to configure and deliver innovative AI solutions for clients.
- Company: Sprout.ai is revolutionising insurance claims with cutting-edge AI technology.
- Benefits: Enjoy hybrid working, generous leave, learning budgets, and a MacBook Pro.
- Why this job: Be at the forefront of AI innovation while making a positive impact on customer experiences.
- Qualifications: 1-2 years in process automation, familiarity with JSON and REST APIs, and strong communication skills.
- Other info: Opportunity to grow within a dynamic team and shape the future of claims processing.
The predicted salary is between 36000 - 60000 £ per year.
Working Pattern: Hybrid – 2 days per week in the office
Location: London
Role Summary
Our Customer Engagement team is responsible for ensuring that every Sprout.ai customer receives the best possible outcomes from our product, that our deployments are successfully delivered on time, and that we are generating the value that we’ve committed to delivering.
The Implementation Consultant role is part of a new Implementation team within Sprout, and will be one of the earliest members of the Customer Engagement team dedicated to post-sales implementation and platform configuration projects as we continue to expand our customer base.
The role will report to the Head of Customer Engagement at Sprout, with good upside to establish processes around how we develop our product and implement it for customers, and future opportunity to grow and lead with our Customer Engagement team.
As the world continues to find new and innovative use cases for Artificial Intelligence, you will be at the forefront of this, deploying truly boundary-pushing technology into some of the world’s largest businesses and helping to create and train new AI models using our low-code configuration tooling.
If you’re an ambitious technologist with a good blend of technical and communication skills, and believe in the power of enterprise AI to make a positive impact on millions of insurance policyholders around the world, we’d love to meet you.
Responsibilities
Customer Delivery and Configuration
- Configure, and deliver solutions using the Sprout.ai platform
- Liaise with Engineering to deliver integrations between Sprout and our customers’ systems
- Liaise with Data Science to implement & optimise AI document-processing models, AI workflows, and automation processes related to claim management
- Troubleshoot and resolve technical issues related to Sprout implementations and PoCs
Solution Design
- Design and architect end-to-end solutions leveraging Sprout.ai’s claim automation platform
- Liaise with engineering to create detailed solution designs, integration architecture, and technical documentation
- Provide technical guidance and best practices to clients and internal teams
- Evaluate client requirements and propose appropriate Sprout.ai solutions
Customer Success
- Advise clients on Sprout.ai best practices
- Provide technical expertise during implementation projects
- Develop implementation processes and guides to standardise the onboarding process for customers.
- Conduct training sessions for clients and internal teams
- Stay up-to-date with the latest Sprout features and industry trends in claim automation
Requirements
- 1-2 years experience working with process automation or low code platforms
- Familiarity with integration technologies (JSON, REST APIs)
- Knowledge of programming languages such as JavaScript and Python
- Excellent communication and presentation skills
- Excellent stakeholder management skills
- Strong problem-solving and analytical abilities
Nice to Have
- Experience delivering complex technology solutions as part of a delivery team
- Experience in solution design and architecture for enterprise-level projects
Sprout.ai Values
Hungry for Growth – Unleash your inner Sprout: Sprouts embrace growth, forget comfort zones, and help Sprout.ai thrive.
Own It, Deliver It – We commit, we deliver, and we exceed expectations – it\’s how we achieve outstanding outcomes for our customers.
Seed Innovation – The future is shaped by those who dare to innovate. We embrace this mindset, planting the seeds for future growth, experimenting fearlessly and taking bold actions that unleash our ability to scale.
Collaborate to Blossom – We cultivate collaboration, working together to create a vibrant and diverse ecosystem where every Sprout can thrive. It drives better results, and creates a better environment for us all.
Compensation, benefits and perks
- Sprout.ai Share Options
- Generous annual leave
- Hybrid and flexible working practices
- Learning and Development budget
- Regular socials
- Macbook Pro + home working setup
About Sprout.ai
Sprout.ai was established in London, UK in 2018 with a mission to help people in their time of need when making an insurance claim. Inefficient claims processing for the insurer meant that customer experience was suffering and people were losing faith in their insurance policies. The average insurance customer was having to wait over 25 days to receive an outcome on their claim, often in times of vulnerability.
The barriers to rapid claims settlement were clear; understanding of unstructured data, complexity and volume of decision making, legacy systems and processes.
Sprout.ai’s patented claims automation platform solves these challenges, and has already delivered instant claims settlement on millions of insurance claims around the world. Our proprietary AI products can automate every step of the claims journey: extracting and enhancing relevant claims data, cross-checking this with policies and providing recommendations to conclude a claim in near real-time. Our tools are allowing claims handlers to spend more time with customers, where human touch and empathy can make the most difference to their customers.
Leading VCs saw our company vision to ‘make every claim better’ and have supported our growth journey. This includes our $11M Series A led by Octopus Ventures in 2021 and in total we have raised over $20M.
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Implementation Consultant employer: Sprout.ai
Contact Detail:
Sprout.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant
✨Tip Number 1
Familiarise yourself with the Sprout.ai platform and its features. Understanding how the platform works will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your technical skills, especially in programming languages like JavaScript and Python, as well as integration technologies such as JSON and REST APIs. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 3
Prepare examples of past experiences where you've successfully delivered technology solutions or worked on process automation projects. Highlighting your problem-solving abilities and stakeholder management skills will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication and presentation skills by practicing how you would explain complex technical concepts to non-technical stakeholders. This is crucial for the Implementation Consultant role, as you'll need to liaise with various teams and clients.
We think you need these skills to ace Implementation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in process automation and low-code platforms. Emphasise any familiarity with integration technologies like JSON and REST APIs, as well as programming languages such as JavaScript and Python.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AI and how it can positively impact customer experiences. Mention specific examples of your problem-solving skills and how you've successfully delivered technology solutions in the past.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to liaise effectively with clients and internal teams. Highlight any experience you have in conducting training sessions or presentations.
Research Sprout.ai: Familiarise yourself with Sprout.ai's mission and values. Understanding their approach to claims automation and customer engagement will help you align your application with their goals and demonstrate your genuine interest in the company.
How to prepare for a job interview at Sprout.ai
✨Understand the Product
Before your interview, make sure you have a solid understanding of Sprout.ai's claims automation platform. Familiarise yourself with its features and how it benefits customers. This will help you demonstrate your enthusiasm and knowledge during the conversation.
✨Showcase Your Technical Skills
As an Implementation Consultant, you'll need to highlight your experience with process automation and low-code platforms. Be prepared to discuss specific projects where you've used integration technologies like JSON and REST APIs, as well as programming languages such as JavaScript and Python.
✨Emphasise Communication Skills
Excellent communication is key in this role. Prepare examples of how you've effectively communicated complex technical concepts to non-technical stakeholders. This will show that you can bridge the gap between technical teams and clients, which is crucial for successful implementations.
✨Align with Company Values
Sprout.ai values growth, innovation, and collaboration. During your interview, share experiences that reflect these values. Discuss how you've embraced challenges, contributed to team success, and driven innovative solutions in your previous roles.