Senior Product Manager

Overview

Working pattern: Hybrid; 2 days per week in the office

Location: London

As a Senior Product Manager at Sprout.ai, you will be responsible for driving the delivery of key pillars of our enterprise-grade AI product roadmap, turning strategic business goals and customer needs into a clear, prioritised plan. You will translate complex technical capabilities (models, data pipelines, integrations) into product features that deliver measurable ROI for global insurers, and measuring success with adoption, retention, and business-impact metrics. Senior PMs lead cross-functional execution with Engineering, Data Science, Design, and Customer-Success teams to ship reliable, scalable solutions on time. You will ensure products meet enterprise requirements for security, privacy, compliance, and integration, and you partner with sales and customer success on pilots, pricing, and GTM enablement. This role will give you the opportunity to mentor other PMs, run user-centered experiments, and continuously iterate to drive adoption and long-term value for customers, all while championing a Product-led culture within Sprout.ai.

Responsibilities

• Product Vision and Roadmapping - Define and communicate a clear vision for your product pillars, crafting a near-term product roadmap that aligns with the broader team and company goals.
• Feature Specification - Effectively gather requirements and craft detailed specifications for complex product features, working with stakeholders and technical teams to understand feasibility, effort, internationalisation etc.
• Product Delivery - Understand technical and design trade-offs, and work with your team to find creative solutions that strike the right balance between speed and quality. You know how to motivate your team to push through challenges, and do whatever it takes to get your project out the door.
• Voice of the Customer - You foster a close relationship with users of the product, and leverage feedback from multiple sources to help prioritise roadmap decisions, whilst balancing that with company goals.
• Fluency with Data - Formulate the right business questions that should be asked, and then how to track down data that can inform a decision. You can connect project-level outcomes to key metrics that drive your product area, and that are meaningful outcomes for the business.
• Stakeholder Management - Build buy-in and support for your projects from senior managers both within Sprout and with our customers; manage expectations, predict feedback, and exceed expectations.
• Mentorship - Actively seek opportunities to provide support and advice to more junior members of the team, helping them to more effectively deliver on project goals.
• Product Champion - Act as a champion for Product-led decision-making within Sprout, embedding a Product-led culture and driving enthusiasm for our product capabilities.

Requirements

Must Haves

• Enterprise SaaS Product Management experience - can draw on previous experience building complex software products which solve big problems for enterprise organisations.
• Startup experience - has proven they can operate in a fast-moving environment where problems remain to be solved.
• Proven experience of leading Backend-heavy product work - able to lead teams of backend engineers and data scientists in product development work; understands deeply technical concepts associated with development of architecture, integration, and scalability of AI products.
• Demonstrated ability to define and deliver large-scale, technically sophisticated products from concept to launch.
• Skilled in using data to inform product decisions - comfortable with metrics, experimentation, and outcome-driven prioritisation.
• Strong communication and storytelling skills - communicates clearly, creates compelling collateral, presents well, builds relationships, documents effectively.
• Excellent stakeholder management skills - gains buy-in, manages expectations, and delights customers whenever they can.

Nice to Haves

• Knowledge and understanding of the Insurance sector, and the key pain points experienced by Claims teams.
• Experience building AI products.

Sprout.ai Values

• Hungry for Growth - Unleash your inner Sprout: Sprouts embrace growth, forget comfort zones, and help Sprout.ai thrive.
• Own It, Deliver It - We commit, we deliver, and we exceed expectations - it's how we achieve outstanding outcomes for our customers.
• Seed Innovation - The future is shaped by those who dare to innovate. We embrace this mindset, planting the seeds for future growth, experimenting fearlessly and taking bold actions that unleash our ability to scale.
• Collaborate to Blossom - We cultivate collaboration, working together to create a vibrant and diverse ecosystem where every Sprout can thrive. It drives better results, and creates a better environment for us all.

Compensation, benefits and perks

• Competitive Salaries.
• Annual pay reviews.
• Sprout.ai Share Options.
• Annual equity reviews.
• 28 days' annual leave (plus bank holidays).
• Hybrid working with 3 days per week working from home.
• Private Health Insurance + Dental Insurance.
• Learning and Development budget.
• Monthly socials, both in London and Virtual.
• WeWork perks - barista, social events, snacks etc.
• Macbook Pro + home working setup.

About Sprout.ai

Founded in London in 2018, Sprout.ai was born from a simple belief: insurers should be there for policyholders in their time of need. Long delays, manual processes and outdated systems meant customers were often left waiting weeks for outcomes at their most vulnerable moments. We set out to change that. Today, Sprout.ai is redefining insurance automation for insurers. Acting as the intelligence layer at the heart of operations, we bring advanced AI, digitisation, and data-driven processes to transform how claims and underwriting decisions are made. Our mission is to make every interaction between insurers and policyholders accurate, fast, and fair, and our vision is to become the world's most trusted insurance intelligence partner, powering billions of safe, explainable decisions for global insurers. Sprout.ai integrates seamlessly into existing systems to deliver real-time claims automation and actionable insights, enabling expert teams to focus on complex cases with speed and empathy. Insurers use our platform to overcome legacy challenges, cost pressures, fraud risk, and regulatory demands, achieving tangible results including:

• Up to two-thirds of claims processed automatically.
• 99% accuracy.
• Significant gains in customer satisfaction and operational efficiency.

Backed by leading insurers and recognised with industry awards and ISO 27001 certification, Sprout.ai is the insurance intelligence automation platform injecting insights into claims and underwriting - changing insurance, for good.