At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist users with tech-related queries.
- Company: Join a dynamic team at SprouleERC in Croydon, a leader in the oil and gas sector.
- Benefits: Gain hands-on experience, receive training, and enjoy a collaborative work environment.
- Other info: Opportunity for growth and learning in a fast-paced tech environment.
- Why this job: Kickstart your IT career while making a real difference in a global organisation.
- Qualifications: 2 years of IT support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
SprouleERCE is seeking an on-site IT Support Technician to join our team in Croydon, reporting to the IT Support Manager, supporting users across the global organisation. The position is initially offered on a 3-month fixed-term basis, working 5 days a week in the Croydon office. Please note this will involve physical tasks and potentially out-of-hours work. Availability on a predefined schedule or for emergencies is essential. The company will undertake Manual Handling training and appropriate risk assessments.
The IT Support Technician will play a key role in triaging and resolving end-user support requirements whilst working with senior IT team members to resolve when necessary. As a member of our small but dynamic service desk team, you will learn to monitor the helpdesk, develop efficient processes, and ensure high-quality support delivery.
- Your technical expertise will be used daily, working with our Microsoft 365 environment, configuring, and troubleshooting Windows-based systems and applications, and leveraging cloud services like Intune to deploy configurations and applications.
- Monitor and process the IT support queue, ensuring timely resolution of issues and maintaining high customer satisfaction.
- Provide direct end-user support for Microsoft 365, Windows-based systems, and other enterprise applications.
- Deploy end-user computing equipment such as laptops, workstations, and accessories.
- Assist with the migration of users to new equipment and provide support.
- Support and troubleshoot oil and gas industry-specific software applications.
- Support and troubleshoot audio visual equipment, printers and other office equipment.
- Develop and implement efficient IT Helpdesk processes and procedures to improve service delivery.
- Assist with Microsoft Intune, including creating device configuration profiles and application deployment packages.
- Collaborate with the infrastructure team on projects related to on-premises and cloud services.
- Assist in building knowledge bases and “frequently asked questions” resources to aid in problem resolution.
- Form part of the paid on-call rotation for emergencies.
Proficiency in PowerShell scripting would be advantageous. Experience with PSADT (PowerShell App Deployment Toolkit) would be a benefit. Experience of Linux server operation would be desirable. Minimum of 2 years of relevant experience in London or elsewhere in the UK. Excellent verbal and written communication skills in English. Other languages (Dutch) will be considered an asset. Methodical, detail-oriented, analytical, organized with a strong work ethic. Ability to present ideas in user-friendly language with strong customer service orientation. High degree of curiosity about emerging technologies. Ability to adapt to a growing global business environment. Required to commute to the office according to schedule.
IT Support Technician in Croydon employer: Sproule Holdings Limited
At Sproule, we pride ourselves on being an excellent employer, offering a dynamic work environment in Croydon where IT Support Technicians can thrive. Our commitment to employee growth is evident through comprehensive training, including Manual Handling and opportunities to develop technical skills in a collaborative team setting. With a focus on high-quality support delivery and a culture that values curiosity and innovation, we ensure our employees are well-equipped to tackle challenges while enjoying a rewarding career in the oil and gas sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at SprouleERCE or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge about Microsoft 365 and Windows systems. We recommend practising common IT support scenarios so you can showcase your problem-solving abilities during the interview.
✨Tip Number 3
Show off your customer service skills! Remember, as an IT Support Technician, you'll be dealing with users daily. Be ready to share examples of how you've helped others in the past and how you handle tricky situations with a smile.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Technician in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Microsoft 365, Windows systems, and any relevant technical skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re keen on seeing your analytical side and how you approach challenges, especially in a fast-paced environment like ours.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Sproule Holdings Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows systems, and any relevant software applications. Be ready to discuss your experience with troubleshooting and configuring these systems, as well as any specific tools like PowerShell or Intune.
✨Show Off Your Customer Service Skills
Since this role involves direct end-user support, be prepared to share examples of how you've successfully resolved user issues in the past. Highlight your communication skills and your ability to explain technical concepts in a way that's easy for non-techies to understand.
✨Demonstrate Your Problem-Solving Approach
Think about how you would handle common IT support scenarios. During the interview, walk them through your thought process when triaging issues or developing efficient helpdesk processes. This will show that you're methodical and detail-oriented.
✨Be Ready for Practical Questions
Expect some hands-on questions or scenarios related to the job. They might ask you to troubleshoot a hypothetical issue or explain how you'd deploy a new application. Practising these types of questions can help you feel more confident during the interview.
