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- Tasks: Support users globally, troubleshoot IT issues, and assist with office relocation.
- Company: Join Sproule ERCE, a dynamic international energy consultancy.
- Benefits: Gain hands-on experience, training, and competitive pay.
- Why this job: Be part of a team that tackles real-world tech challenges in the energy sector.
- Qualifications: Basic IT support skills and a passion for technology.
- Other info: Opportunity for growth in a fast-paced, collaborative environment.
The predicted salary is between 25000 - 42000 £ per year.
About Sproule ERCE: Sproule ERCE is an international energy consultancy, operating in the upstream oil and gas and energy transition sectors. Our multi-disciplinary teams work to find solutions and add value to the technical and commercial challenges of our clients.
The Position: Sproule ERCE is seeking an on-site IT Support Technician to join our team in Croydon, reporting to the IT Support Manager, supporting users across the global organisation. The position is initially offered on a 3 month fixed term basis, working 5 days a week in the Croydon office. This role will play a key part in an upcoming office relocation, which will include assisting with asset disposal and hardware auditing, the preparation of workstations for moving, and reconfiguration of user setups and meeting spaces in the new location. Please note this will involve physical tasks and some out of hours work. Availability for the weekend of 28th Feb, and the preceding and following weeks is essential (at overtime rates). The company will undertake Manual Handling training and appropriate risk assessments.
The IT Support Technician will play a key role in triaging and resolving end user support requirements whilst working with senior IT team members to resolve when necessary. As a member of our small but dynamic service desk team, you will learn to monitor the helpdesk, develop efficient processes, and ensure high-quality support delivery. Your technical expertise will be used daily, working with our Microsoft 365 environment, configuring, and troubleshooting Windows based systems and applications, and leveraging cloud services like Inturn to deploy configuration and applications.
Responsibilities:
- Monitor and process the IT support queue, ensuring timely resolution of issues and maintaining high customer satisfaction.
- Provide direct end-user support for Microsoft 365, Windows-based systems, and other enterprise applications.
- Deploy end user computing equipment such as laptops, workstations, and accessories.
- Assist with migration of users to new equipment and provide support.
- Support and troubleshoot oil and gas industry-specific software applications.
- Support and troubleshoot audio visual equipment, printers and other office equipment.
- Develop and implement efficient IT Helpdesk processes and procedures to improve service delivery.
- Assist with Microsoft Intune, including creating device configuration profiles and application deployment packages.
- Collaborate with the infrastructure team on projects related to on-premises and cloud services.
- Assist in building knowledge bases and frequently asked questions resources to aid in problem resolution.
- Form part of the paid on-call rotation for emergencies.
- Proficiency in PowerShell scripting would be advantageous.
- Experience with PSADT (PowerShell App Deployment Toolkit) would be a benefit.
- Experience of Linux server operation would be desirable.
Non-technical Skills & Competencies:
- Excellent verbal and written communication skills in English. Other languages (Dutch) will be considered an asset.
- Methodical, detail-oriented, analytical, organized with a strong work ethic.
- Ability to present ideas in user-friendly language with strong customer service orientation.
- High degree of curiosity about emerging technologies.
- Ability to adapt to a growing global business environment.
- Ability to multi-task and adapt to changes quickly.
IT Support Technician in Croydon employer: Sproule ERCE
Contact Detail:
Sproule ERCE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle user queries. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being methodical and detail-oriented is great, but also highlight your customer service orientation and ability to communicate effectively. These traits are key in IT support roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Technician in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Microsoft 365, Windows systems, and any relevant technical skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of user interaction, make sure to showcase your excellent verbal and written communication skills. We want to know how you can explain complex tech stuff in a way that everyone can understand!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Sproule ERCE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows systems, and any relevant software applications. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
Since this role involves direct end-user support, be prepared to share examples of how you've handled customer queries or issues in the past. Highlight your communication skills and your ability to explain technical concepts in a user-friendly way.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think about how you would approach common IT support issues, such as deploying new equipment or troubleshooting audio-visual setups. Practising these scenarios can help you feel more confident.
✨Demonstrate Your Adaptability
Sproule ERCE is looking for someone who can adapt to a dynamic environment. Share examples of how you've successfully managed change or tackled unexpected challenges in previous roles. This will show that you're ready for the fast-paced nature of the job.