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- Tasks: Provide IT support, troubleshoot systems, and assist users with tech issues.
- Company: Join Sproule ERCE, a dynamic energy consultancy with a diverse team.
- Benefits: Gain hands-on experience, training, and a chance to work in a global environment.
- Why this job: Make a real impact by solving tech challenges in the energy sector.
- Qualifications: 2 years of IT support experience and strong communication skills required.
- Other info: Opportunity for career growth and learning in a fast-paced setting.
The predicted salary is between 30000 - 40000 £ per year.
Sproule ERCE is an international energy consultancy, operating in the upstream oil and gas and energy transition sectors. Our multi-disciplinary teams work to find solutions and add value to the technical and commercial challenges of our clients. We are a dynamic group of individuals with a diverse range of experience and expertise encompassing graduates right through to our leadership team who have many years of experience in energy service providers and consultancy.
The position is initially offered on a 3-month fixed-term basis, working 5 days a week in the Croydon office. Please note this will involve physical tasks and potentially out-of-hours work. Availability on a predefined schedule or for emergencies is essential. The company will undertake Manual Handling training and appropriate risk assessments.
The IT Support Technician will play a key role in triaging and resolving end-user support requirements whilst working with senior IT team members to resolve when necessary. As a member of our small but dynamic service desk team, you will learn to monitor the helpdesk, develop efficient processes, and ensure high-quality support delivery. Your technical expertise will be used daily, working with our Microsoft 365 environment, configuring, and troubleshooting Windows-based systems and applications, and leveraging cloud services like Intune to deploy configurations and applications.
Responsibilities:- Monitor and process the IT support queue, ensuring timely resolution of issues and maintaining high customer satisfaction.
- Provide direct end-user support for Microsoft 365, Windows-based systems, and other enterprise applications.
- Deploy end-user computing equipment such as laptops, workstations, and accessories. Assist with the migration of users to new equipment and provide support.
- Support and troubleshoot oil and gas industry-specific software applications.
- Support and troubleshoot audio visual equipment, printers and other office equipment.
- Develop and implement efficient IT Helpdesk processes and procedures to improve service delivery.
- Assist with Microsoft Intune, including creating device configuration profiles and application deployment packages.
- Collaborate with the infrastructure team on projects related to on-premises and cloud services.
- Assist in building knowledge bases, and "frequently asked questions" resources to aid in problem resolution.
- Form part of the paid on-call rotation for emergencies.
- Proficiency in PowerShell scripting would be advantageous.
- Experience with PSADT (PowerShell App Deployment Toolkit) would be a benefit.
- Experience of Linux server operation would be desirable.
- Minimum of 2 years of relevant experience in London or elsewhere in the UK.
- Excellent verbal and written communication skills in English. Other languages (Dutch) will be considered an asset.
- Methodical, detail-oriented, analytical, organized with a strong work ethic.
- Ability to present ideas in user-friendly language with strong customer service orientation.
- High degree of curiosity about emerging technologies.
- Ability to adapt to a growing global business environment.
- Ability to multitask and adapt to changes quickly.
- Required to commute to the office according to schedule.
This position will be based at Sproule ERCE's office in Croydon. If you are interested in a career with a difference, please apply online at https://sproule-erce.com/careers/.
Information Technology Support Technician in Croydon employer: Sproule ERCE
Contact Detail:
Sproule ERCE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at Sproule ERCE. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge about Microsoft 365 and Windows systems. We want you to feel confident when discussing how you can tackle the challenges mentioned in the job description.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've resolved IT issues in the past. This will demonstrate your ability to handle the end-user support requirements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our dynamic team at Sproule ERCE.
We think you need these skills to ace Information Technology Support Technician in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Microsoft 365, Windows systems, and any relevant troubleshooting skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our dynamic team. Keep it friendly and professional – we love a personal touch!
Show Off Your Technical Skills: Don’t forget to mention any technical skills that are relevant to the role, like PowerShell scripting or experience with Intune. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Sproule ERCE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows systems, and any relevant software applications. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
Since this role involves direct end-user support, be prepared to share examples of how you've handled customer queries or issues in the past. Highlight your ability to communicate technical information in a user-friendly way.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've triaged and resolved IT issues. Discuss your approach to problem-solving and how you prioritise tasks, especially in a busy helpdesk environment.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you'd handle a specific technical issue or how you'd deploy equipment. Practising these scenarios can help you feel more confident.