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- Tasks: Assist customers with inquiries, resolve complaints, and manage product orders.
- Company: Join Sprint, a leader in commercial kitchen solutions since 1994, part of the Airedale Group.
- Benefits: Enjoy a company pension, annual bonus, and flexible working hours with occasional overtime.
- Why this job: Be part of a dynamic team focused on exceptional customer service in a fast-paced environment.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Work Monday to Friday, 09:00am – 17:00pm, with opportunities for weekend overtime.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Representative Company Overview: Founded in 1994, Sprint handles turnkey commercial kitchen and bar projects with ease and supplies a wide range of cost effective and outstanding quality products from leading manufacturers. Equipment specialists and engineers operate a spot replacement service to minimise any disruption that equipment breaking down may have on your business. We are part of the Airedale Group who are a market leading design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. Working alongside clients from the initial designs, offering the complete end to end solution with established, long-standing relationships across an extensive, blue chip client base. We are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing assistance with product orders. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to think quickly and provide solutions in a timely manner. We are looking for someone who is passionate about providing exceptional customer service and who can work in a fast-paced environment. Responsibilities: • Respond to customer inquiries in a timely and professional manner. • Provide accurate information about products and services. • Maintain customer records and update customer information as needed. • Identify and escalate priority issues to the appropriate personnel. • Follow up with customers to ensure their satisfaction with the resolution of their issue. • Prioritise customer requests in order of urgency and work collaboratively with the wider team to ensure enquiries are managed efficiently. Experience: • Previous experience within a customer service-based role. • A pro-active approach with the ability to resolve queries efficiently. • Excellent communication skills and confident in taking customer calls. Details: • Company pension • Annual Company Bonus • Monday to Friday 09:00am – 17:00pm • Occasional Weekend Overtime
Customer Service Representative employer: Sprint
Contact Detail:
Sprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the products and services offered by Sprint. Understanding the specifics of what you’ll be dealing with will not only boost your confidence but also help you answer customer inquiries more effectively.
✨Tip Number 2
Practice your communication skills, especially in a fast-paced environment. Role-playing common customer scenarios with a friend can help you think on your feet and respond to inquiries quickly and professionally.
✨Tip Number 3
Showcase your problem-solving abilities during any interactions you have with us. Think of examples from your past experiences where you successfully resolved customer issues, as this will demonstrate your proactive approach.
✨Tip Number 4
Network with current or former employees of Sprint if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Use bullet points to detail your achievements and skills, particularly those related to communication and problem-solving.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and provide specific examples of how you've successfully handled customer inquiries or complaints in the past. Make sure to convey your ability to work in a fast-paced environment.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at Sprint
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to handle customer inquiries effectively.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or providing product information. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills and quick thinking.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Bring examples from your previous experience where your meticulousness made a difference, whether it was maintaining customer records or ensuring accurate information was provided.
✨Demonstrate Your Passion for Customer Service
Express your enthusiasm for providing exceptional customer service. Share stories that illustrate your commitment to customer satisfaction and how you go above and beyond to resolve issues, which aligns with the company's values.
