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- Tasks: Engage with customers, manage workshop schedules, and ensure top-notch service delivery.
- Company: Join a friendly family business at Heathrow, dedicated to customer satisfaction and employee growth.
- Benefits: Enjoy 30 days annual leave, multi-manufacturer training, free MOT, and a cycle to work scheme.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact in the automotive industry.
- Qualifications: Customer service experience is essential; automotive knowledge is a plus but not mandatory.
- Other info: Work Monday to Friday with occasional Saturday mornings; overtime pay available.
The predicted salary is between 25000 - 32000 £ per year.
SERVICE ADVISOR Location of the Service Advisor / Automotive Service Advisor / Workshop Administrator / Fleet Administrator / Automotive Service Reception / Vehicle Service Advisor: Bicester Salary – £28,000 – £34,000 basic pa plus Bonus up to £4000 Hours of work for the Service Advisor / Automotive Service Advisor / Workshop Administrator / Fleet Administrator / Automotive Service Reception / Vehicle Service Advisor: 44.5 hours per week across 3 alternating shifts Monday to Friday: 7.00am to 4.00pm 8.00am to 5.00pm 9.00am to 6.00pm Plus 1 in 3 Saturday mornings, 8.00am to midday. Benefits: · Multi manufacturer training programmes available – we will support you with your desired career progression level · 30 Days Annual Leave including Bank Holidays · Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs) · Holiday + Purchase Scheme (up to 3 days available to purchase) · Employer pension · Free Class IV MOT per year · Mental Health First Aiders · Paternity pay – Full 2 weeks · Corporate uniform provided · Cycle to work scheme · Free Parking on Site · Working for a friendly family business! My client is seeking a professional and experienced Service Advisor to join their Oxfordshire based Vehicle Service Team, due to an internal promotion. Ideally you will have some Customer Service Advisor experience, not necessarily within commercial vehicles but we also invite applications from Service Advisors within other areas of the automotive industry. Responsibilities of the Service Advisor / Automotive Service Advisor / Workshop Administrator / Fleet Administrator / Automotive Service Reception / Vehicle Service Advisor: * ·Deal with customer needs face-to-face and over the phone with a professional and friendly approach * ·Work in Progress (WIP) control for the workshop * ·MOT and service scheduling * ·Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer * ·Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract * ·To promote additional workshop services/repairs where applicable * ·To identify and add parts to WIPs * ·Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers * ·To ensure parts are ordered/requisitioned once relevant authority is received * ·Inform customer of outstanding campaigns and arrange for work to be completed * ·To ensure customer reception area is maintained to a high professional standard at all times * ·To order/ arrange sub-contract work * ·To assist and develop parts sales with the objective of meeting relevant targets * ·To cost completed work and raise invoices * ·To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts * ·Build rapport with all staff and customers * ·To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards * ·To maintain invoice filing in an accurate, timely and efficient manner * ·To ensure up to date knowledge and training on all franchise requirements * ·To undertake such other tasks as may reasonably be required * ·To enhance the image and reputation of the company whilst supporting its commercial interests * ·To comply with good health and safety practice, all statutory requirements, company policies and standard procedures The perfect Service Advisor will have: · Excellent customer service skills · Automotive experience · Excellent interpersonal, verbal and written communications skills · Proven organisational and administration skills · Proactive approach to work · Able to work to deadlines · Problem solving skills · Technical knowledge · Analytical skills including working with statistical and costing information · Ability to work in a fast pace environment and multitask both alone and part of a team If this role sounds like a great role for you, then please send your CV to Danica Baker at Sprint Recruitment
Service Advisor Motor Trade Job employer: Sprint Recruitment
Contact Detail:
Sprint Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Service Advisor in the motor trade. Understanding the nuances of customer service in this sector will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who have experience as Service Advisors. They can provide valuable insights and may even refer you to opportunities within their companies.
✨Tip Number 3
Brush up on your technical knowledge related to vehicles and common repairs. Being able to discuss these topics confidently can impress potential employers and show your commitment to the role.
✨Tip Number 4
Prepare for situational interview questions by thinking of examples from your past experiences where you've demonstrated excellent customer service or problem-solving skills. This will help you articulate your fit for the role effectively.
We think you need these skills to ace Service Advisor Motor Trade Job
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise skills such as communication, organisation, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the automotive sector. Mention specific experiences that demonstrate your ability to handle customer needs and work in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline your excellent interpersonal skills, technical knowledge, and any experience with WIP control or scheduling. Use examples to illustrate how you've successfully managed similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Sprint Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to connect with customers and provide the professional, friendly approach they expect.
✨Familiarise Yourself with Automotive Knowledge
Brush up on your automotive knowledge, especially if you have experience in different areas of the industry. Be ready to discuss common vehicle issues, service schedules, and parts management. This will show your technical understanding and readiness for the role.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Think of instances where you managed multiple tasks or projects simultaneously. Highlight how you prioritised work and met deadlines, as this will reassure the interviewer of your capability to handle a fast-paced environment.
✨Prepare Questions About the Company
Engage with the interviewer by preparing thoughtful questions about the company culture, training programmes, and career progression opportunities. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.