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- Tasks: Lead a dynamic hire desk team and manage daily rental operations.
- Company: Thriving rental business specialising in commercial vehicle hire.
- Benefits: Competitive salary, Monday to Friday hours, and growth opportunities.
- Why this job: Join a fast-paced environment and make a real impact on customer satisfaction.
- Qualifications: Experience in hire/rental operations and strong communication skills.
- Other info: Exciting chance to develop your career in a supportive team.
HIRE DESK MANAGER
Apply below after reading through all the details and supporting information regarding this job opportunity.
Great opportunity for a Hire Desk Manager with Service Desk experience to join a thriving company!
Location of the Hire Desk Manager / Hire Desk Controller / Rental Manager / Hire and Service Manager / Fleet Hire Manager / Fleet Maintenance Controller / Hire Manager: Basildon / Essex area
Salary of the Hire Desk Manager / Hire Desk Controller / Rental Manager / Hire and Service Manager / Fleet Hire Manager / Fleet Maintenance Controller / Hire Manager: £40,000 – £45,000 pa
Hours of work: Monday to Friday 06:00am – 16:00pm
My client, an ever growing rental / hire business that specialise in commercial vehicle hire, from municipal vehicles and RCVs to box vans and tippers, are looking for an ambitious and experienced Hire Desk Manager / Hire Desk Controller / Rental Manager / Hire and Service Manager / Fleet Hire Manager / Fleet Maintenance Controller / Hire Manager to join their dynamic team based near Basildon.
Responsibilities of the Hire Desk Manager / Hire Desk Controller / Rental Manager / Hire and Service Manager / Fleet Hire Manager / Fleet Maintenance Controller / Hire Manager:
* Supervise the Hire desk and ensure they complete their key responsibilities daily
* Plan and control the day to day Rental / hire operations
* Execute all hire enquiries/opportunities – manage delivery and collection and ensure that efficiency is achieved
* Maintain a strong and professional partnership and working relationship with the Service Manager
* Support and assist the Service Desk Manager by taking calls and logging defects.
* Maximise the team’s profitability and meeting and exceeding all customer expectations
* Take a proactive and disciplined approach in managing the commercial relationship with the client base – regularly liaising with clients to cultivate the business
* Work closely with the Service Manager to support retention of existing business and help to win new business from existing customer base via added value services
* Maximise sales contribution each month and exceeding the company’s expectation
* Liaise with workshops to assist in controlling repair costs.
* Grow customer revenue base through marketing and Telesales activities with the clients
* Manage all aspects of the vehicle hire and ensure customer KPI’s are met.
* Take part in review meetings and present KPI’s and performance. xiskglj
* Champion of Health and Safety compliance within the yard and rental areas.
* Manage the resolving customer/invoice and other queries
Other Duties involve:
· Support the Service Desk and Service Desk Manager
Key Attributes of the Hire Desk Manager / Hire Desk Controller / Rental Manager / Hire and Service Manager / Fleet Hire Manager / Fleet Maintenance Controller / Hire Manager:
* Customer focused attitude
* Previous experience in a hire / rental operation, ideally from the waste / municipal industry
* Previous experience controlling the hire desk
* Experience of hiring commercial vehicles, vans, plant an advantage
* Numerical and written skills
* Proficient in Microsoft Office products
* Willing to learn and develop themselves
* Administration skills
* Adaptable and self-starter
* Good Communication skills
If this job role sounds like the role for you, then please send your CV to Danica Baker at Sprint Recruitment
Hire Desk Manager employer: Sprint Recruitment
Contact Detail:
Sprint Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hire and rental industry. You never know who might have a lead on that perfect Hire Desk Manager role. Plus, personal recommendations can really make you stand out!
✨Tip Number 2
Prepare for those interviews! Research the company and its operations thoroughly. Be ready to discuss how your experience aligns with their needs, especially around managing hire desks and customer relationships.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft Office or managing KPIs, be sure to highlight that in conversations. Practical examples of how you've maximised profitability or improved customer satisfaction will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hire Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Desk Manager role. Highlight your relevant experience in hire/rental operations and any specific achievements that showcase your skills in managing a team and maximising profitability.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer-focused attitude and how your previous experience aligns with the responsibilities listed in the job description.
Showcase Your Skills: Don’t forget to highlight your numerical and written skills, as well as your proficiency in Microsoft Office. These are key attributes for the Hire Desk Manager position, so make them stand out in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Sprint Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of the hire desk operations. Brush up on your knowledge of commercial vehicle hire, especially if you have experience in the waste or municipal industry. Being able to discuss specific scenarios or challenges you've faced will show that you're not just familiar with the role, but that you can handle it.
✨Show Off Your Customer Focus
Since this role is all about customer satisfaction, be prepared to share examples of how you've gone above and beyond for clients in the past. Think of specific instances where you’ve maximised profitability while keeping customers happy. This will demonstrate your customer-focused attitude and ability to build strong relationships.
✨Be Ready to Discuss KPIs
The job involves managing KPIs and performance metrics, so come prepared to talk about how you've tracked and improved these in previous roles. Bring examples of how you’ve presented KPI results in meetings and what strategies you implemented to meet or exceed targets.
✨Demonstrate Your Team Spirit
This position requires collaboration with various teams, including the Service Desk and workshops. Be ready to discuss how you’ve worked effectively within a team in the past, and how you plan to support your colleagues in achieving shared goals. Highlighting your adaptability and communication skills will go a long way!