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- Tasks: Join our team to manage daily hire operations and customer relationships.
- Company: We're a growing construction business specialising in plant and tool rentals.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and opportunities for growth.
- Other info: Located near Rugby, this role offers a chance to develop your career.
- Why this job: Be part of a dynamic team that values customer satisfaction and safety.
- Qualifications: Experience in hire operations and strong admin skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
HIRE DESK CONTROLLER Location of the Hire Desk Controller / Rental Controller / Hire Desk Supervisor / Rental Supervisor / Hire Controller / Hire Desk Manager / Plant Hire Advisor / Plant Hire Controller / Plant Rental Advisor / Rental Advisor / Tool Hire Assistant: Rugby Salary: £32,000 – £38,000 Negotiable for the right person Hours of work for the Hire Desk Controller / Rental Controller / Hire Desk Supervisor / Rental Supervisor / Hire Controller / Hire Desk Manager / Plant Hire Advisor / Plant Hire Controller / Plant Rental Advisor / Rental Advisor: Monday to Friday Days (7:30am – 5:30pm and 5:15pm on a Friday) My client, an ever growing business that are in the construction industry, particularly hiring out plant vehicles and tools, are looking for an ambitious and experienced Hire Desk Controller with strong administration skills to join their dynamic team based near Rugby. Responsibilities of the Hire Desk Controller / Rental Controller / Hire Desk Supervisor / Rental Supervisor / Hire Controller / Hire Desk Manager / Plant Hire Advisor / Plant Hire Controller / Plant Rental Advisor / Rental Advisor: * Assist the Hire team and ensure they complete their key responsibilities daily * Plan and control the day to day Rental / hire operations * Execute all hire enquiries/opportunities – manage delivery and collection and ensure that efficiency is achieved * Maintain a strong and professional partnership and working relationship with the Service Manager * Maximise the team’s profitability and meeting and exceeding all customer expectations * Take a proactive and disciplined approach in managing the commercial relationship with our client base – regularly liaising with our clients to cultivate the business * Work closely with the Service Manager to support retention of existing business and help to win new business from existing customer base via our added value services * Maximise sales contribution each month and exceeding the company’s expectation * Liaise with workshops to assist in controlling repair costs. * Grow customer revenue base through marketing and Telesales activities with the clients * Manage all aspects of the plant hire and ensure customer KPI’s are met. * Take part in review meetings and present KPI’s and performance. * Champion of Health and Safety compliance within the yard and rental areas. * Manage the resolving customer/invoice and other queries Other Duties involve: ·Support the Manager in customer reviews and issue resolution ·Liaise with Managers to understand and support all aspects of the business. Key Attributes of the Hire Desk Controller / Rental Controller / Hire Desk Supervisor / Rental Supervisor / Hire Controller / Hire Desk Manager / Plant Hire Advisor / Plant Hire Controller / Plant Rental Advisor / Rental Advisor: * Customer focused attitude * Previous experience in a hire / rental operation with plant and tools * Previous experience controlling the hire desk * Experience of hiring commercial vehicles, plant, construction vehicles, tools and equipment is an advantage * Strong Administration skills * Knowledge of processes and systems dealing with customer requests and advising on equipment * Numerical and written skills * Proficient in Microsoft Office products * Willing to learn and develop themselves * Adaptable and self-starter If this role sounds like the role for you, then please send your CV to Danica Baker at Sprint Recruitment
Hire Desk Controller employer: Sprint Recruitment
Contact Detail:
Sprint Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Familiarise yourself with the construction and plant hire industry. Understanding the specific tools and vehicles used will help you speak confidently about the role and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the hire and rental sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at companies like us.
✨Tip Number 3
Prepare to discuss your previous experience in hire operations. Be ready to share specific examples of how you've maximised profitability and improved customer satisfaction in past roles, as these are key attributes we value.
✨Tip Number 4
Showcase your administration skills by being organised and detail-oriented in your approach. During any interactions, whether it's a phone call or an interview, highlight your ability to manage multiple tasks efficiently, as this is crucial for the Hire Desk Controller role.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hire or rental operations. Emphasise your administration skills and any previous roles that involved managing a hire desk or similar responsibilities.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key attributes mentioned in the job description. Showcase your customer-focused attitude and provide examples of how you've maximised profitability and met customer expectations in past roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office products and any numerical or written skills that are relevant to the role. Mention your willingness to learn and adapt, as these are key attributes for the position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Hire Desk Controller role.
How to prepare for a job interview at Sprint Recruitment
✨Know the Company and Role
Before your interview, make sure to research the company and understand the specifics of the Hire Desk Controller role. Familiarise yourself with their operations, values, and any recent news or projects they are involved in.
✨Demonstrate Your Experience
Be prepared to discuss your previous experience in hire or rental operations. Highlight specific examples where you successfully managed customer relationships, maximised profitability, or improved operational efficiency.
✨Showcase Your Administration Skills
Since strong administration skills are crucial for this role, be ready to provide examples of how you've effectively managed documentation, customer requests, and other administrative tasks in past positions.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, and expectations for the Hire Desk Controller role to show your genuine interest.