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- Tasks: Lead a busy workshop, ensuring quality service and safety standards.
- Company: Join a growing commercial vehicle company near Heathrow with a family-friendly culture.
- Benefits: Enjoy 30 days annual leave, overtime pay, and a cycle to work scheme.
- Why this job: Perfect for those passionate about customer service and seeking a dynamic work environment.
- Qualifications: Experience in a similar role and strong people management skills required.
- Other info: Opportunity for career progression and a supportive team atmosphere.
The predicted salary is between 34400 - 43200 £ per year.
A fantastic opportunity to join a stable, busy and ever-growing company based near Heathrow as their Workshop Controller.
Location: Near Heathrow, Middlesex
Salary: Up to £43,000 basic salary plus BONUS (OTE of £49,000.00) Plus Overtime (approx £1600.00) = Total of almost £52,000.00
Hours of work: Monday to Friday days 40 hours a week, and 1 in 4 Saturdays mornings 7am - 12:00 paid at Overtime of 1.5 rate.
Benefits:
- 30 Days Annual Leave including Bank Holidays
- Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
- Holiday+ Purchase Scheme (up to 3 days available to purchase)
- Statutory Pension Scheme
- Accident Policy for all employees
- Uniform/PPE supplied
- Free Class IV MOT per year
- Mental Health First Aiders
- Paternity pay Full 2 weeks
- Corporate uniform provided
- Cycle to work scheme
- Support on desired career progression level
- Working for a friendly family business!
My client, a commercial vehicle company, are looking for an organised and process-driven Workshop Controller to run an extremely busy workshop. You must be able to think on your feet reacting quickly to any technical challenge that should arise. Supporting the Service Manager, knowledge in Health & Safety systems, processes and practices are a must for this role. The Workshop Controller must possess excellent communication skills - both to the technicians and providing relevant and clear information to the Service Team to pass back to Customers.
If you are passionate about delivering excellent customer service and are ready for a new challenge, this could be the opportunity for you.
Responsibilities:
- Correctly and accurately interpret instructions from the job cards/repair orders, to follow all documented Quality Procedures and to ensure that Service Technicians comply with repair instructions and stipulated settings and tolerances from manufacturers' manuals, bulletins, check sheets, etc.
- Manage all areas of Workshop H&S
- Providing additional back up for 24hr Breakdown/Recovery as/when required.
- Effectively manage all areas of yard to ensure staff and customers are kept safe reporting any defects in a timely manner.
- Catalogue, protect and maintain all tools and equipment and to implement the calibration programme and record it effectively, in compliance with documented procedures.
- Ensure that all displaced parts are immediately clearly identified and/or placed in quarantine areas, as required by documented procedures.
- Provide estimates for jobs as required.
- Assisting in the selection and recruitment process for Technicians/Drivers. CV review through to Interview and Induction.
- Identifying technician/workshop training needs and organising training required both technical and non-technical ensuring that appropriate workshop cover remains.
- Authorisation of technician annual leave ensuring that the workshop has appropriate cover.
- Ensure the quality of work is to the highest possible standard of workmanship and efficiency as per industry guidelines reporting any likely delays to the Service Advisors/Service Manager as appropriate.
- Ensure that company vehicles are subjected to regular checking courtesy vehicles/breakdown vehicles and are kept in a roadworthy condition.
- Carry out quality checks on work completed and provide accurate reporting on repeat repairs for review.
- Ensure that work done and tests carried out are accurately reported/recorded and to immediately report any further work required or vehicle faults, as laid down in documented procedures.
- Ensure that Customers' and the Company's property are protected.
- Ensure that the Workshop is kept in a clean and tidy condition and all scrap, etc. is removed immediately upon the completion of each repair complying with process.
- Achieve all company & personal goals and targets.
- Undertake such other tasks as may reasonably be required. These may include liaising with customers, working outside normal hours and covering duties within the service administration department, this list is not exhaustive.
Required competencies:
- Technical knowledge
- Attention to detail
- Ability to multitask
- Problem solving
- Organisational and administration skills
- Excellent interpersonal skills
- Ability to build rapport with all internal staff and customers
- Excellent telephone manner
Required experience:
- Experience in a similar role
- Managing H&S systems/processes
- Previous people management experience in a similar environment
If you think this role sounds like a great new role just for you, then please send your CV to Danica Baker at Sprint Recruitment.
Workshop Controller employer: Sprint Recruitment Limited
Contact Detail:
Sprint Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with the latest Health & Safety regulations and practices relevant to workshop environments. Being well-versed in these areas will not only boost your confidence during interviews but also demonstrate your commitment to maintaining a safe working environment.
✨Tip Number 2
Brush up on your technical knowledge related to commercial vehicles and workshop management. Understanding the nuances of vehicle maintenance and repair processes will help you stand out as a candidate who can effectively manage technicians and ensure high-quality workmanship.
✨Tip Number 3
Practice your communication skills, especially in conveying technical information clearly to both technicians and customers. Role-playing scenarios with a friend or family member can help you articulate your thoughts better and prepare you for potential questions during the interview.
✨Tip Number 4
Network with professionals in the automotive industry, particularly those who have experience in workshop management. Engaging with others in the field can provide valuable insights and may even lead to referrals that could enhance your chances of landing the job.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workshop management, health and safety systems, and customer service. Use specific examples that demonstrate your ability to handle technical challenges and manage a busy workshop.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with the responsibilities listed in the job description, such as managing health and safety processes and providing excellent customer service.
Highlight Relevant Skills: Emphasise key competencies such as problem-solving, organisational skills, and attention to detail. Provide examples of how you've successfully managed teams or projects in previous roles, particularly in a workshop or technical environment.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Workshop Controller role.
How to prepare for a job interview at Sprint Recruitment Limited
✨Showcase Your Technical Knowledge
As a Workshop Controller, you'll need to demonstrate your understanding of technical processes and systems. Be prepared to discuss your previous experience in managing workshop operations and how you've handled technical challenges in the past.
✨Emphasise Communication Skills
Excellent communication is key in this role. Highlight your ability to convey information clearly to both technicians and customers. Consider sharing examples of how you've successfully managed team dynamics or resolved customer issues.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Prepare to discuss how you prioritise tasks and manage multiple responsibilities effectively. You might want to share specific instances where your organisational skills led to improved workshop efficiency.
✨Prepare for Health & Safety Questions
Given the importance of Health & Safety in this position, be ready to answer questions related to safety protocols and procedures. Think about your past experiences in managing H&S systems and how you ensure compliance within a busy workshop environment.
