Technical Consultant Lead

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

As Lead Technical Consultant, you will undertake and deliver complex integrations involving Sprinklr and 3rd party systems including Social, CRM, Contact Center as a Service (CCaaS) automation, Digital Asset Management (DAM), and Analytics platforms for our enterprise customers. You will offer consultation for leveraging Sprinklr product features to provide customers the best value integrating with their existing solutions. You will be comfortable working simultaneously on multiple projects with varying operational and technical challenges. From reviewing project scopes to implementing and training you will be liaising with internal and external stakeholders. You will clearly articulate solution design to stakeholders with non-technical and varying technical backgrounds. You will leverage some of Sprinklr’s Standardized Integration Connectors and custom-built solutions to deliver projects for our customers. In doing so, you will become a Subject Matter Expert for integrations involving Sprinklr. Troubleshooting issues and identifying product gaps and areas for improvement in the existing Sprinklr solutions are essential aspects of this role along with documenting any issues and solutions. You will be actively involved in troubleshooting issues and identifying product gaps and areas for enhancements and provide feedback to our Product teams on usability and features. You will help document your findings for the wider team.

Your Responsibilities

• Lead implementation of integrations Projects between Sprinklr and third-party systems by leveraging APIs and Connectors.
• Consult with internal and external project stakeholders on the implementation of highly complex technical solutions.
• Lead consultation/solutioning sessions with internal and customer technical teams on scoping custom integrations.
• Provide solutions using creative problem solving, technical expertise and strong understanding of underlying business requirements and best practices.
• Write Proof-of-Concept applications using available SDKs and APIs.
• Research and understand ambiguous technical challenges and help design/implement solutions.
• Provide guidance to customers who are implementing solutions using the Sprinklr API.
• Analyze backend code and API requests/responses.
• Create API Extensions using 3rd party API endpoints to be consumed within Sprinklr workflows.
• Assist Product and Engineering teams in identifying product gaps.
• Work closely with the Product Support, Customer Success, Client Services and Engineering teams to resolve application issues and plan for changes, upgrades, enhancements and new customer provisioning.
• Document operational procedures.
• Inspire, grow and lead junior consultants.

Candidate Profile

• Minimum 7 years in technical consulting, solutions engineering, or integration development role (preferably with SaaS platforms).
• Bachelor's degree in computer science, related field or commensurate experience.
• Experience working with CX / CCaaS solutions.
• Proven track record with API-based integrations (REST, JSON, authentication flows such as OAuth 2.0).
• Experience with MongoDB for storing, querying, and manipulating large datasets.
• Hands-on expertise with Graylog for log aggregation, analysis, and troubleshooting.
• Working knowledge of at least one object-oriented programming language such as: Java, Groovy, JavaScript, Node.js, Python.
• Proficiency with data exchanges and APIs.
• Excellent communication and presentation skills - ability to engage with stakeholders at executive to entry levels.
• Fluency in English (both verbal and written).
• High level of comfort with a variety of data stores including relational databases and modern NoSQL databases.
• Understanding of Internet protocols, DNS and web standards.
• Strong team player showing keen interest in taking on new challenges.
• Desire to work in a fast-moving and dynamic environment.

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process.