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- Tasks: Guide customers on tech solutions and maximise their Sprinklr investment.
- Company: Join a leading SaaS company focused on customer engagement.
- Benefits: Competitive salary, flexible work options, and growth opportunities.
- Why this job: Be a trusted advisor and shape the future of customer experience.
- Qualifications: Experience with APIs, enterprise systems, and strong problem-solving skills.
- Other info: Fast-paced environment with a culture of teamwork and innovation.
The predicted salary is between 60000 - 80000 £ per year.
The Technical Account Manager (TAM) at Sprinklr is a trusted advisor responsible for delivering technical consulting and platform architecture guidance to our strategic customers across both Core (Marketing, Social, Ads, Insights) and Service (Care, Contact Center) product domains. TAMs help customers maximize the value of their Sprinklr investment by advising on integrations, AI workflows, solution architecture, and operational scale. They act as long-term technical partners to IT and business leaders, bridging the gap between Sprinklr capabilities and customer objectives.
Required Qualifications
- Experience with REST/JSON APIs, system integrations, and webhooks.
- Familiarity with enterprise systems like Salesforce, Dynamics, Adobe, Oracle, SAP, and ServiceNow.
- Knowledge of software languages such as JavaScript, Python, Java, or Ruby.
- Proven ability to lead technical engagements across stakeholders and levels.
- Strong analytical, problem-solving, and communication skills.
- Ability to translate business goals into scalable, technical implementation paths.
- Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions.
- Experience as a technical advisor to enterprise IT teams.
- Prior hands-on experience with Sprinklr or similar CX/CCaaS platforms.
- Ability to align platform architecture to customer OKRs and KPIs.
- Familiarity with AI workflow optimization and tuning.
- Experience leading technical delivery in high-scale environments.
- Comfort working in a global, fast-paced SaaS organization.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability.
Technical Account Manager employer: Sprinklr
Contact Detail:
Sprinklr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sprinklr on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss REST/JSON APIs and system integrations. We want you to shine when they ask about your experience with enterprise systems!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled challenges in previous roles. This will demonstrate your analytical abilities and how you can add value as a Technical Account Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Sprinklr.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with REST/JSON APIs and system integrations. We want to see how your skills align with the Technical Account Manager role, so don’t hold back on showcasing your relevant expertise!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love seeing candidates who can translate complex problems into actionable solutions, especially in high-scale environments. Let us know how you’ve made a difference!
Highlight Your Communication Skills: As a TAM, you'll be bridging gaps between tech and business teams. Use your application to demonstrate your strong communication skills. Share instances where you've successfully engaged with stakeholders at various levels – it’ll make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Sprinklr
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of REST/JSON APIs and system integrations. Be ready to discuss how you've used these in past roles, especially with enterprise systems like Salesforce or SAP. This will show that you can hit the ground running!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical challenges in previous positions. Highlight your analytical skills and how you've translated business goals into actionable technical solutions. This is key for a Technical Account Manager role!
✨Communicate Clearly and Confidently
Since you'll be acting as a bridge between technical teams and business leaders, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively across different stakeholders.
✨Familiarise Yourself with Sprinklr's Offerings
Do your homework on Sprinklr’s products and services. Understand how they align with customer objectives and be prepared to discuss how you can help clients maximise their investment. Showing genuine interest in the company will set you apart!