Senior Director, Renewal Sales

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

About the role… The Renewal Sales Director will partner with Sales and Customer Success to drive conceptualization and implementation of renewal strategies and secure sustainable renewal pipeline. The ideal candidate will have proven execution of building and leading a renewal sales team, partnering with multiple Sales leaders to develop the renewal strategy and key processes. Renewals are the lifeblood of a company’s revenue stream, and the Renewals leader must be able to both focus on the achievement of Renewals targets while keeping a strong teaming approach in their engagement with Sales leadership.

In this role you can expect to…

• Partner closely with Geo leaders on continually refining our Renewals strategy/process and engagement with Sales & Customer Success.
• Ensure that Renewal policies, procedures and processes are understood and implemented consistently and cross-functionally.
• Follow Corporate guidelines and forecast current / future quarter renewal opportunities accurately and on a weekly basis.
• Partner with Sales leadership to ensure alignment in our go‑to‑market for Sales/Renewals.
• Become an expert in Sprinklr products and solutions, often re‑selling the value and identifying future expansion opportunities.
• Provide role clarity for team members and link departmental goals to the larger organization and Corp Initiatives.
• Create and deliver summaries of key performance metrics that help the Sales organization focus on Renewals execution & expansion, our customer’s success and account planning for the Renewal.
• Engage with field operations to establish effective analysis of trends and performance in order to continually identify greater efficiencies and achieve operational excellence.
• Work closely with our Channels teams to drive growth and expansion via our partners.
• Assist Sales, Renewals reps and/or leadership with Renewals negotiations & strategic discussions.
• Lead cross‑functional initiatives in support of Renewals, collaborating closely with Sales, Operations, Customer Success and Finance.

You may be a good fit for our team if you have…

• 10+ years of progressive Leadership experience in Renewals, Sales and/or Customer Success, preferably in a SaaS environment.
• 3+ years success leading a team of individual contributors and/or other managers.
• Strong executive presence and ability to closely partner with multiple layers of the organization.
• Strong financial/analytical background who is sales driven with a growth mindset.
• Experience scaling teams in a hyper‑growth environment.
• Ability to adapt and plan on the fly and deliver on both the customer and organizational needs.
• Strong communication (both written and oral), negotiation, and presentation skills.
• Demonstrated focus on execution towards desired outcomes with a track record of success under pressure.
• Experience creating employee‑focused programs to drive engagement.
• A strong understanding of enterprise software selling processes.

EEO - Our philosophy Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.