At a Glance
- Tasks: Lead customer success initiatives and drive satisfaction for top global brands.
- Company: Join Sprinklr, a leading enterprise software company with a vibrant culture.
- Benefits: Enjoy comprehensive health plans, well-being programs, and continuous learning opportunities.
- Other info: Diverse and inclusive workplace focused on personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences for renowned global brands.
- Qualifications: 10+ years in Customer Success or related fields with strong leadership skills.
The predicted salary is between 43200 - 72000 £ per year.
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft.
Qualifications:
- Advanced degree preferred.
- 10+ years of experience in Customer Success, Solutions Consulting, or Technical Account Management in enterprise SaaS.
- Proven success leading and scaling technical customer-facing teams in a global or multi-country theatre.
- Executive-level presence with demonstrated ability to sponsor large enterprise customers and influence C-level stakeholders.
- Strong understanding of both marketing (paid/organic/social) and customer service (care/contact center) operating models.
- Deep operational capability—able to manage forecasting, success planning, team health, and cross-functional programs.
- Familiarity with enterprise SaaS architecture, integrations (REST APIs, middleware), and AI/automation concepts.
Why You’ll Love Sprinklr:
- We’re committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter.
- For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
- We focus on our mission: to enable every organization on the planet to make their customers happier.
- Our vision is to be the world’s most loved enterprise software company, ever.
- We invest in our people: We empower each Sprinklrite in the journey toward achieving their personal and professional best.
- For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace.
- We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy:
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer.
Welcome! We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Senior Director - Customer Success Europe employer: Sprinklr
Sprinklr is an exceptional employer that prioritises a culture of belonging and personal growth, making it an ideal workplace for those in the Senior Director - Customer Success role. With comprehensive health plans, well-being programmes, and continuous learning opportunities, employees are empowered to thrive both personally and professionally. Located in the vibrant city of London or remotely, Sprinklr offers the unique advantage of working closely with some of the world's largest brands, fostering an environment where innovation and creativity flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director - Customer Success Europe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Sprinklr or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Sprinklr’s culture and values. Show us how your experience aligns with our mission to make customers happier. Tailor your answers to reflect our commitment to customer success!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your leadership experience and how you've scaled teams in the past. Confidence is key when you're aiming for that senior director role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the position and appreciate the opportunity to connect.
We think you need these skills to ace Senior Director - Customer Success Europe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Director - Customer Success. Highlight your experience in customer success, solutions consulting, and any relevant SaaS knowledge. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to our mission at Sprinklr. Be genuine and let your personality come through.
Showcase Your Leadership Skills:As a Senior Director, you'll need to demonstrate your leadership capabilities. Share examples of how you've successfully led teams and influenced stakeholders in previous roles. We love seeing how you’ve made an impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Sprinklr
✨Know Your Stuff
Make sure you have a solid understanding of Sprinklr's Unified-CXM platform and how it benefits customer success. Brush up on enterprise SaaS concepts, especially around AI and automation, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and scaling technical customer-facing teams. Be ready to discuss how you've influenced C-level stakeholders and sponsored large enterprise customers in previous roles.
✨Understand the Market
Familiarise yourself with current trends in marketing and customer service operating models. This knowledge will help you demonstrate your ability to manage forecasting and success planning effectively during the interview.
✨Cultural Fit Matters
Sprinklr values a culture of belonging and diversity. Be prepared to discuss how you align with their mission and values, and share experiences that reflect your commitment to creating inclusive environments.
