Senior CSM - Service & CCaaS Transformation Leader

A leading customer experience software provider in Greater London is seeking a Senior Customer Success Manager to oversee the strategic relationship with enterprise customers. This role involves driving the adoption of solutions like Care and Case Management, providing technical consultancy, and ensuring alignment with customer operations. The ideal candidate has over 6 years of experience in enterprise service operations and a strong grasp of contact center metrics and change management practices. Competitive benefits and inclusive work culture are provided. #J-18808-Ljbffr