Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job DescriptionSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.Manage and optimise configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform. Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements. Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts. Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration. Experience in Enterprise Software deployment management and/or implementation. Strong technical background with advanced computer skills. Fluency in social media platforms and direct experience in working with or for social media management software is preferred. Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands. We offer a comprehensive suite of benefits designed to help each member of our team thrive. We offer you and your family voluntary healthcare coverage in countries where applicable. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about all-things-Sprinklr, visit our candidate resource hub here. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately. United Kingdom - RemoteType: Full time
Service Advisor (Full-time) in London employer: Sprinklr
Sprinklr is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong focus on employee growth, we offer comprehensive training and development opportunities, empowering our team to excel in their careers while working with cutting-edge AI technology. Join us to be part of a collaborative environment where your contributions are valued, and you can make a meaningful impact on large enterprise accounts.
