Senior Global Program Manager - CCaaS Delivery in London

Senior Global Program Manager - CCaaS Delivery in London

London Full-Time 63000 - 77000 £ / year (est.) Hybrid
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At a Glance

  • Tasks: Lead global projects and ensure successful delivery for major clients using our AI-native platform.
  • Company: Join Sprinklr, a leader in Unified-CXM with a focus on innovation.
  • Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
  • Other info: Dynamic role with potential for career advancement in a fast-paced environment.
  • Why this job: Make a real impact by managing key accounts and driving success with cutting-edge technology.
  • Qualifications: Experience in program management and strong relationship-building skills required.

The predicted salary is between 63000 - 77000 £ per year.

Sprinklr, a leading AI-native platform for Unified-CXM, is seeking a Global Program Manager to oversee end-to-end delivery for major clients.

You will lead a portfolio of 5–7 accounts, coordinating with consulting teams, leaders, and regional groups to ensure on-time, on-budget results.

You will build durable relationships with client executives and internal stakeholders, manage risks and changes, and craft high-level solutions leveraging Sprinklr platform components.

Senior Global Program Manager - CCaaS Delivery in London employer: Sprinklr

Sprinklr is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong focus on employee growth, we offer comprehensive training and development opportunities, empowering our team to excel in their careers while working with cutting-edge AI technology. Join us to be part of a collaborative environment where your contributions are valued, and you can make a meaningful impact on large enterprise accounts.

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Contact Details:

Sprinklr Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Senior Global Program Manager - CCaaS Delivery in London

✨Tip Number 1: Get Involved in Consulting Case Competitions

Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Global Program Manager - CCaaS Delivery at Sprinklr!

✨Tip Number 2: Leverage Alumni Networks

Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Sprinklr or be willing to refer you for that Senior Global Program Manager - CCaaS Delivery position!

✨Tip Number 3: Attend Industry Events and Conferences

Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Sprinklr who’s on the lookout for their next Senior Global Program Manager - CCaaS Delivery star!

✨Tip Number 4: Polish Your Consulting Skills Online

Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Global Program Manager - CCaaS Delivery role at Sprinklr!

We think you need these skills to ace Senior Global Program Manager - CCaaS Delivery in London

Project Management
Client Relationship Management
Risk Management
Change Management
Stakeholder Engagement
Solution Development
Cross-Functional Coordination

Some tips for your application 🫡

Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!

Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Sprinklr. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!

Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.

Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!

How to prepare for a job interview at Sprinklr

✨Master the Case Study Game

In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!

✨Know Your Numbers

Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!

✨Show Your Leadership Flair

As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.

✨Be a Cultural Fit

We’re not just looking for brains; we want to see if you vibe with our company culture at Sprinklr. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!