At a Glance
- Tasks: Help clients succeed with our AI-native platform by optimising their experience and training users.
- Company: Join Sprinklr, a leading enterprise software company transforming customer experiences worldwide.
- Benefits: Enjoy comprehensive benefits, paid time off, and a supportive work culture focused on growth.
- Other info: Dynamic team environment with opportunities for mentorship and career advancement.
- Why this job: Be part of a mission to unify customer experiences and make a real impact in the tech world.
- Qualifications: Experience in enterprise software and CCaaS, with strong communication and technical skills.
The predicted salary is between 50000 - 70000 £ per year.
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
What you will do:
- Discover and realise ongoing success criteria for Sprinklr clients.
- Manage and optimise configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform.
- Identify platform gaps, and optimisation opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled.
- Maintain platform relevancy according to changes in business needs.
- Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.
- Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
- Ensure that every client derives the most value possible from the Sprinklr platform.
- Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts.
- Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.
Who You Are & What Makes You Qualified:
- Experience in Enterprise Software deployment management and/or implementation.
- CCaaS experience essential.
- Excellent written and verbal communication skills.
- Strong technical background with advanced computer skills.
- Ability to work independently and as a member of a team.
- Demonstrate experience and a passion for the social media technology universe.
- Extremely strong communication and presentation skills.
- Ability to work effectively under tight deadlines and juggle several assignments simultaneously.
- Fluency in social media platforms and direct experience in working with or for social media management software is preferred.
- Passion for solving client challenges and commitment to client delight.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.
Managed Services Consultant - CCaaS in London employer: Sprinklr
At Sprinklr, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Senior Enterprise Solutions Consultant, you will have the opportunity to work with global strategic clients, driving meaningful solutions while benefiting from extensive professional growth opportunities and a supportive environment that values your contributions. Our commitment to employee development and a dynamic workplace makes Sprinklr an ideal place for those seeking a rewarding career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Consultant - CCaaS in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sprinklr. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sprinklr before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Managed Services Consultant - CCaaS in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sprinklr:Your cover letter is your chance to shine! Tell us why you want to work at Sprinklr specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sprinklr!
How to prepare for a job interview at Sprinklr
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
