At a Glance
- Tasks: Lead pre-sales efforts, designing solutions for large enterprise clients and collaborating with sales teams.
- Company: Sprinklr is a leading platform for customer experience management, empowering brands globally.
- Benefits: Enjoy comprehensive health plans, well-being programs, and continuous learning opportunities.
- Other info: Be part of a diverse team committed to equal opportunity and making customers happier.
- Why this job: Join a culture that values belonging, innovation, and personal growth while impacting global brands.
- Qualifications: 5+ years in CX strategy, presales experience with SaaS, and a creative approach to customer experiences.
The predicted salary is between 43200 - 72000 £ per year.
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job DescriptionOverview Sprinklr is looking for a Lead Solutions Consultant to partner with Sales and drive revenue growth through advanced solution design and strategic customer engagement. What You’ll Do Design and present customized solutions using Sprinklr’s AI-powered Unified-CXM platform. Collaborate with Sales and consulting teams to integrate AI and data science capabilities into customer environments. Showcase advanced automation solutions, including agentic AI and AI-powered workflows. Architect scalable, high-performance, and cost-efficient enterprise solutions. Provide strategic guidance on data architecture, API integrations, and multi- and hybrid-cloud environments. Lead key pre-sales activities such as executive presentations, technical workshops, RFP responses, and proof-of-concept engagements. Partner with the broader Sprinklr ecosystem to validate requirements and deliver “art-of-the-possible” demonstrations. Apply design thinking and human-centered design principles to enterprise experience solutions. Travel up to 40% and remain local to key customer regions. Qualifications Bachelor’s degree in Computer Science, Mathematics, or Engineering; Master’s degree preferred. 8+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments. 5+ years designing solutions within CCaaS platforms. Experience implementing AI-driven solutions for martech and social platforms. Expertise in cloud contact center ecosystems (e.g., Genesys, Amazon Connect, NICE, Five9). Strong communicator with the ability to translate technical concepts into business value. Demonstrated thought leadership through publishing, speaking, or industry engagement. Proven ability to lead deep architectural discovery engagements. We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability.We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about employee benefits by region, click here. To learn more about all-things-Sprinklr, visit our candidate resource hub here. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.SummaryLocation: United Kingdom - LondonType: Full time
Lead Solutions Consultant in London employer: Sprinklr
At Sprinklr, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Senior Enterprise Solutions Consultant, you will have the opportunity to work with global strategic clients, driving meaningful solutions while benefiting from extensive professional growth opportunities and a supportive environment that values your contributions. Our commitment to employee development and a dynamic workplace makes Sprinklr an ideal place for those seeking a rewarding career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Solutions Consultant in London
✨Tip Number 1
Familiarise yourself with Sprinklr's offerings and how they differentiate from competitors. Understanding the unique selling points will help you articulate compelling solutions during discussions with potential clients.
✨Tip Number 2
Engage in networking opportunities within the Customer Experience Management space. Attend industry events or webinars to connect with professionals who can provide insights into the role and the company culture at Sprinklr.
✨Tip Number 3
Prepare to showcase your ability to lead discovery sessions. Think of examples where you've successfully uncovered client needs and designed tailored solutions, as this will be crucial in demonstrating your fit for the Lead Solutions Consultant role.
✨Tip Number 4
Stay updated on the latest trends in marketing, advertising, and customer care. Being knowledgeable about current industry challenges will position you as a thought leader and strategic advisor during interviews.
We think you need these skills to ace Lead Solutions Consultant in London
Some tips for your application 🫡
Understand the Role:Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Lead Solutions Consultant position. Tailor your application to highlight how your experience aligns with the specific skills mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter should not only express your enthusiasm for the role but also demonstrate your understanding of Sprinklr's offerings. Use specific examples from your past experiences that showcase your ability to design solutions and communicate effectively with clients.
Highlight Relevant Experience:In your CV, focus on your relevant CX strategy and technical consulting experience. Be sure to include any presales roles you've held, particularly those involving large enterprise customers, and detail your familiarity with CRM and marketing automation tools.
Showcase Your Thought Leadership:If you have engaged in activities such as publishing white papers or speaking at industry events, make sure to include these in your application. This will demonstrate your expertise and commitment to the field, which is crucial for a strategic advisor role.
How to prepare for a job interview at Sprinklr
✨Know Your Stuff
Make sure you have a deep understanding of Sprinklr's offerings and how they differentiate from competitors. Be prepared to discuss specific features and benefits that align with potential clients' needs.
✨Engage with Storytelling
Prepare a repertoire of client success stories that highlight the value of Sprinklr’s solutions. This will help you convey complex ideas in a relatable way and demonstrate your expertise.
✨Master the Art of Communication
Practice clear and confident communication, as you'll need to engage with stakeholders at all levels. Be ready to present your ideas effectively, whether in a formal presentation or a casual discussion.
✨Showcase Your Problem-Solving Skills
Be ready to lead discovery sessions and workshops. Think about how you can uncover a client's challenges and propose tailored solutions that drive adoption and growth.
