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- Tasks: Manage and optimise client configurations for success on the Sprinklr platform.
- Company: Sprinklr is a leading enterprise software company focused on customer experience management.
- Benefits: Enjoy comprehensive health plans, well-being programs, and continuous learning opportunities.
- Why this job: Join a culture that values belonging, happiness, and impactful contributions.
- Qualifications: Experience in enterprise software deployment and excellent communication skills required.
- Other info: Work with top global brands and enjoy perks like meditation breaks and virtual fitness.
The predicted salary is between 43200 - 72000 £ per year.
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung, and more than 50% of the Fortune 100.
What you will do:
- Manage and optimise configuration of onboarded Sprinklr clients, to ensure their continued success with the platform.
- Identify platform gaps and optimisation opportunities; design and configure solutions to meet client expectations regarding platform use cases and functionality.
- Maintain platform relevancy according to changing business needs.
- Ensure all client users are trained, educated, and up to date on platform use, best practices, and functionality.
- Oversee additional software deployment enablement in line with architecture and future client needs.
- Ensure clients derive maximum value from the Sprinklr platform.
- Assist Sales and Success Teams with insights into client health and efforts to grow accounts.
- Support Services Directors to ensure optimal client service related to platform performance and enhancements.
Who You Are & What Makes You Qualified:
- Experience in Enterprise Software deployment management and/or implementation.
- CCaaS experience essential.
- Excellent written and verbal communication skills.
- Strong technical background with advanced computer skills.
- Ability to work independently and as part of a team.
- Passion for social media technology.
- Excellent communication and presentation skills.
- Ability to work under tight deadlines and manage multiple tasks.
- Fluency in social media platforms; experience with social media management software preferred.
- Passion for solving client challenges and ensuring client satisfaction.
Why You'll Love Sprinklr:
We’re committed to creating a culture where you feel like you belong, are happier, and your contributions matter. We offer comprehensive health plans, well-being programs, and financial protection worldwide. Our mission is to enable every organization to make their customers happier, aiming to be the most loved enterprise software company globally. Sprinklr was built to enable digital transformation, providing customer-facing teams with tools to reach, engage, and listen to customers worldwide. Our clients include many of the world’s largest brands, offering our employees the opportunity to work closely with them. We invest in our people through daily meditation breaks, virtual fitness, access to Headspace, and continuous learning via LinkedIn Learning and more.
EEO - Our philosophy: We strive to ensure every employee feels they belong and are respected, regardless of gender, race, ethnicity, age, or lifestyle. We celebrate diversity and believe that inclusion fosters innovation, creativity, and success. Sprinklr is proud to be an equal-opportunity and affirmative-action employer, committed to fair employment practices.
Lead Managed Services Consultant employer: Sprinklr
Contact Detail:
Sprinklr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Managed Services Consultant
✨Tip Number 1
Familiarise yourself with Sprinklr's platform and its features. Understanding how the software works and its capabilities will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Sprinklr on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your skills in enterprise software deployment and client management. Tailoring your stories to align with Sprinklr's mission will make a strong impression.
✨Tip Number 4
Stay updated on the latest trends in social media technology and customer experience management. Being knowledgeable about industry developments will help you engage in meaningful conversations during the interview process.
We think you need these skills to ace Lead Managed Services Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in enterprise software deployment and CCaaS. Use specific examples that demonstrate your ability to manage client relationships and optimise software solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social media technology and your problem-solving skills. Mention how your background aligns with Sprinklr's mission and values, and express your enthusiasm for contributing to their success.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated complex technical information to clients or team members in the past. This could be through presentations, training sessions, or written documentation.
Showcase Your Technical Proficiency: Detail your technical skills and experience with social media management software. If you have any certifications or completed courses related to enterprise software or social media platforms, be sure to include them in your application.
How to prepare for a job interview at Sprinklr
✨Understand the Platform
Familiarise yourself with Sprinklr's Unified-CXM platform. Be prepared to discuss how you would manage and optimise configurations for clients, and think of examples from your past experience that demonstrate your ability to identify gaps and design solutions.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to explain complex technical concepts in simple terms, as you'll need to train and educate clients on best practices.
✨Demonstrate Your Passion for Social Media Technology
Sprinklr values a passion for social media technology. Be ready to share your insights on current trends in social media management and how they can impact client success. This will show your enthusiasm and alignment with the company's mission.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you've successfully managed client challenges or optimised software deployment, and be ready to discuss the outcomes.
