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- Tasks: Lead strategic relationships with enterprise customers and ensure successful adoption of innovative solutions.
- Company: Top customer experience management firm in Greater London.
- Benefits: Professional growth opportunities and a collaborative work culture.
- Why this job: Make a real impact in customer service and contact centre operations.
- Qualifications: Strong background in enterprise service operations and contact centre metrics.
The predicted salary is between 43200 - 72000 £ per year.
A leading customer experience management company in Greater London is seeking a Senior Customer Success Manager. This role will own the strategic technical relationship with enterprise customers in customer service and contact center operations, focusing on successful adoption of Sprinklr's solutions.
Ideal candidates have a strong background in enterprise service operations and possess deep understanding of contact center metrics. This position offers opportunities for professional growth and a collaborative work environment.
Senior Service Transformation Csm For Enterprise Ccaas in England employer: Sprinklr
Contact Detail:
Sprinklr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Transformation Csm For Enterprise Ccaas in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s products and services. Show us you know how Sprinklr's solutions can transform customer service and contact centre operations.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven success in enterprise service operations. We love hearing about real-world impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates who want to grow with us.
We think you need these skills to ace Senior Service Transformation Csm For Enterprise Ccaas in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Customer Success Manager role. Highlight your background in enterprise service operations and any relevant metrics you've worked with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience management and how your expertise can help us at StudySmarter. Be specific about your achievements in contact centre operations.
Showcase Your Technical Skills: Since this role involves owning strategic technical relationships, don’t forget to mention any technical skills or tools you’ve used in previous roles. We want to see how you can leverage technology to enhance customer success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sprinklr
✨Know Your Metrics
Make sure you brush up on key contact centre metrics like CSAT, NPS, and FCR. Being able to discuss these in detail will show that you understand the core of customer service operations and can drive success for enterprise clients.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully transformed service operations in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your strategic approach to customer success.
✨Understand Sprinklr's Solutions
Familiarise yourself with Sprinklr’s offerings and how they impact customer experience management. Being able to discuss specific features and their benefits will demonstrate your genuine interest in the role and the company.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and future goals. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
