At a Glance
- Tasks: Lead renewal strategies and collaborate with Sales and Customer Success teams.
- Company: Join Sprinklr, a leader in Unified Customer Experience Management.
- Benefits: Enjoy competitive pay, healthcare, paid time off, and growth opportunities.
- Other info: Be part of a diverse, inclusive culture that values every employee.
- Why this job: Make a real impact on customer experiences and drive business success.
- Qualifications: 10+ years in leadership roles, preferably in SaaS, with strong sales acumen.
The predicted salary is between 80000 - 100000 £ per year.
The Renewal Sales Director will partner with Sales and Customer Success to drive conceptualization and implementation of renewal strategies and secure sustainable renewal pipeline. The ideal candidate will have proven execution of building and leading a renewal sales team, partnering with multiple Sales leaders to develop the renewal strategy and key processes. Renewals are the lifeblood of a company's revenue stream, and the Renewals leader must be able to both focus on the achievement of Renewals targets while keeping a strong teaming approach in their engagement with Sales leadership.
In this role you can expect to:
- Partner closely with Geo leaders on continually refining our Renewals strategy/process and engagement with Sales & Customer Success.
- Ensure that Renewal policies, procedures and processes are understood and implemented consistently and cross-functionally.
- Follow Corporate guidelines and forecast current / future quarter renewal opportunities accurately and on a weekly basis.
- Partner with Sales leadership to ensure alignment in our go-to-market for Sales/Renewals.
- Become an expert in Sprinklr products and solutions, often re-selling the value and identifying future expansion opportunities.
- Provide role clarity for team members and link departmental goals to the larger organization and Corp Initiatives.
- Create and deliver summaries of key performance metrics that help the Sales organization focus on Renewals execution & expansion, our customer's success and account planning for the Renewal.
- Engage with field operations to establish effective analysis of trends and performance in order to continually identify greater efficiencies and achieve operational excellence.
- Work closely with our Channels teams to drive growth and expansion via our partners.
- Assist Sales, Renewals reps and/or leadership with Renewals negotiations & strategic discussions.
- Lead cross-functional initiatives in support of Renewals, collaborating closely with Sales, Operations, Customer Success and Finance.
10+ years of progressive Leadership experience in Renewals, Sales and/or Customer Success, preferably in a SaaS environment.
3+ years success leading a team of individual contributors and/or other managers.
Strong executive presence and ability to closely partner with multiple layers of the organization.
Strong financial/analytical background who is sales driven with a growth mindset.
Experience scaling teams in a hyper-growth environment.
Ability to adapt and plan on the fly and deliver on both the customer and organizational needs.
Strong communication (both written and oral), negotiation, and presentation skills.
Demonstrated focus on execution towards desired outcomes with a track record of success under pressure.
Experience creating employee-focused programs to drive engagement.
A strong understanding of enterprise software selling processes.
Strategic Renewal Growth Director in City of Westminster employer: Sprinklr
At Sprinklr, we pride ourselves on being an exceptional employer that fosters a culture of collaboration, innovation, and personal growth. Our comprehensive benefits package, commitment to employee well-being, and open mentoring programmes ensure that every team member can thrive both personally and professionally. Located in a dynamic environment, we empower our employees to drive meaningful change while delivering extraordinary customer experiences through our unified platform.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Renewal Growth Director in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Sprinklr or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing our products inside out. Familiarise yourself with Sprinklr's solutions and think about how you can contribute to our mission of creating unified customer experiences. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in leading renewal strategies and how you've driven success in previous roles. Tailor your examples to align with what we value at Sprinklr – teamwork, customer obsession, and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our growth.
We think you need these skills to ace Strategic Renewal Growth Director in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Renewal Growth Director role. Highlight your experience in leading renewal sales teams and your ability to partner with Sales and Customer Success. We want to see how your skills align with our mission!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven renewal strategies and achieved targets in previous roles. This will help us understand the impact you've made in your past positions.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can easily track your application status there!
How to prepare for a job interview at Sprinklr
✨Know Your Numbers
As a Strategic Renewal Growth Director, you'll need to demonstrate your understanding of key performance metrics. Brush up on renewal rates, customer retention statistics, and sales forecasts. Being able to discuss these numbers confidently will show that you’re data-driven and results-oriented.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so be prepared to share examples of how you've built and led successful teams in the past. Discuss your approach to fostering collaboration between Sales and Customer Success, and how you’ve driven engagement and motivation within your teams.
✨Understand Sprinklr's Products
Familiarise yourself with Sprinklr’s offerings and how they empower brands to enhance customer experiences. Be ready to discuss how you can leverage these products to drive renewals and identify expansion opportunities. This knowledge will set you apart as a candidate who is genuinely interested in the company.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and strategic thinking. Think about challenges you've faced in previous roles related to renewals and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
