At a Glance
- Tasks: Design innovative solutions and lead client workshops to tackle business challenges.
- Company: Join Sprinklr, a leader in customer experience management with a dynamic culture.
- Benefits: Enjoy health coverage, paid time off, and a supportive mentoring programme.
- Other info: Equal opportunity workplace committed to diversity and career growth.
- Why this job: Be a strategic advisor and make a real impact on large enterprise clients.
- Qualifications: 5+ years in CX strategy and technical consulting, with strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Role Overview
Sprinklr is looking for a pre‑sales Lead Solutions Consultant who will partner with Sales and Customer Success on our Large Enterprise prospects and global strategic clients.
Solutions Consultants are instrumental in the sales cycle, bringing technical and industry expertise to create compelling solutions.
As a Lead Solutions Consultant you will differentiate our offerings to help customers realize desired outcomes and benefits, proactively uncover their current and future states, and ultimately guide an end‑to‑end solution.
Key Responsibilities
- Design compelling solutions that address customer business challenges and present a desired future state.
- Lead and document discovery sessions to understand client objectives and outcomes.
- Present a vision of the solution that meets client requirements and drives adoption and growth.
- Lead client workshops including whiteboarding, Q&A sessions, and trials.
- Serve as a strategic advisor and clear communicator to stakeholders from C‑suite to practitioners.
- Collaborate with the account team and presales team, ensuring timely and accurate administration.
- Provide prompt handoffs to Customer Success and create reusable collateral for the presales team.
- Document observations to influence future product capabilities.
Qualifications
- 5+ years of relevant CX strategy and technical consulting experience.
- Experience in a presales role at a Saa S company managing large enterprise customers.
- Background in marketing, advertising, customer care, business intelligence, or commerce.
- Familiarity with CRM, Marketing Automation, Business Intelligence, and Social Media platforms.
- Subject matter expertise in Customer Experience Management and industry trends.
- Strong communication skills and ability to command a room.
- Experience delivering presentations, workshops, and creating client stories.
- Ability to mentor and support cross‑team collaboration.
Benefits
- Voluntary health‑care coverage in applicable countries.
- Paid time off to recharge and spend time with loved ones.
- Open mentoring program to support career growth.
- Comprehensive employee benefits tailored by region.
EEO Statement
Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.
We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process.
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Lead Solutions Consultant in City of Westminster employer: Sprinklr
At Sprinklr, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Senior Enterprise Solutions Consultant, you will have the opportunity to work with global strategic clients, driving meaningful solutions while benefiting from extensive professional growth opportunities and a supportive environment that values your contributions. Our commitment to employee development and a dynamic workplace makes Sprinklr an ideal place for those seeking a rewarding career in technology.
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We think you need these skills to ace Lead Solutions Consultant in City of Westminster
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Sprinklr, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Sprinklr
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Sprinklr’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
