Senior Director, Renewal Sales

The Renewal Sales Director will partner with Sales and Customer Success to drive conceptualization and implementation of renewal strategies and secure sustainable renewal pipeline.

Responsibilities

• Partner closely with Geo leaders on continually refining our Renewals strategy/process and engagement with Sales & Customer Success.
• Ensure that Renewal policies, procedures and processes are understood and implemented consistently and cross-functionally.
• Follow corporate guidelines and forecast current / future quarter renewal opportunities accurately and on a weekly basis.
• Partner with Sales leadership to ensure alignment in our go-to-market for Sales/Renewals.
• Become an expert in Sprinklr products and solutions, often re-selling the value and identifying future expansion opportunities.
• Provide role clarity for team members and link departmental goals to the larger organization and corporate initiatives.
• Create and deliver summaries of key performance metrics that help the Sales organization focus on Renewals execution & expansion, customer success and account planning for the renewal.
• Engage with field operations to establish effective analysis of trends and performance in order to continually identify greater efficiencies.
• Work closely with our Channels teams to drive growth and expansion via our partners.
• Assist Sales, Renewals reps and/or leadership with Renewals negotiations & strategic discussions.
• Lead cross‑functional initiatives in support of Renewals, collaborating closely with Sales, Operations, Customer Success and Finance.

Qualifications

• 10+ years of progressive leadership experience in Renewals, Sales and/or Customer Success, preferably in a SaaS environment.
• 3+ years success leading a team of individual contributors and/or other managers.
• Strong executive presence and ability to closely partner with multiple layers of the organization.
• Strong financial/analytical background who is sales‑driven with a growth mindset.
• Experience scaling teams in a hyper‑growth environment.
• Ability to adapt and plan on the fly and deliver on both the customer and organizational needs.
• Strong communication (both written and oral), negotiation, and presentation skills.
• Demonstrated focus on execution towards desired outcomes with a track record of success under pressure.
• Experience creating employee‑focused programs to drive engagement.
• A strong understanding of enterprise software selling processes.

Benefits

Comprehensive benefits package including voluntary healthcare coverage, paid time off, and professional development opportunities.

EEO Statement

Sprinklr is a proud equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process.