At a Glance
- Tasks: Manage shop operations, lead volunteers, and drive sales while ensuring excellent customer service.
- Company: Join the compassionate team at Springhill Hospice, making a difference in the community.
- Benefits: Competitive pay, generous leave, pension options, and flexible working policies.
- Other info: Enjoy training opportunities, subsidised meals, and a supportive work environment.
- Why this job: Be part of a growing retail team and support vital hospice work.
- Qualifications: Experience in retail management and strong leadership skills.
The predicted salary is between 13 - 14 € per hour.
Location: Springhill Hospice
Salary: £13.22 to £13.77 per hour (Band 3)
Closing Date: 30/06/2026
An exciting opportunity has arisen to join the retail team at Springhill Hospice as a Shop Support Manager. This is a varied and rewarding role providing management cover across our network of hospice shops, leading volunteers, driving sales, and ensuring excellent standards of customer service and compliance.
Responsibilities:
- Day‑to‑day running of shops in the absence of the Shop Manager.
- Supporting income generation and maximising Gift Aid.
- Maintaining visual merchandising standards.
- Ensuring a safe and welcoming environment for customers and volunteers.
- Performing routine shop operations and providing cover on a bank basis (minimum one shift per month).
This is an exciting time to join our retail team as we are growing our operation, offering the chance to make a real impact while supporting the vital work of the Hospice.
Contact for more information or an informal discussion: Kate Butterworth, Retail Development Manager, 01706 649920.
Employee Benefits and Wellbeing:
- Competitive salaries
- Excellent pension scheme with three‑tier options (0/8%, 3/11%, 6/14%)
- Enhanced annual leave – 35 days rising to 37 after 5 years and 40 after 10 years (incl. bank holidays, pro rata for part‑time employees)
- Enhanced sick pay
- Family‑friendly and flexible working policies
- Inclusive, equal opportunities employer
- Enhanced maternity, paternity and adoption pay
- Meaningful work, making a difference to the lives of others
- Individualised induction period
- Training and development opportunities
- Springhill Employee Voice Forum (staff representative group)
- Supervision, group reflection and annual appraisal
- High quality, subsidised meals at the Hospice
- Free parking (available at main Hospice, Hub and Education site)
- Blue Light Card access for discounts
- Cycling to work scheme
- Easy access via public transport
Equality, Diversity and Inclusion:
We are committed to promoting equality, diversity and inclusion. We recognise that everyone is different, and we value the unique contribution of individual experiences, knowledge and skills in delivering quality services. We therefore encourage applications from people of all backgrounds and abilities. Please complete our Equal Opportunities Form as part of your application.
Pre‑Employment Checks:
Applicants will be subject to a DBS check as part of the pre‑employment process.
To apply, please send your CV and cover letter to recruitment@springhill.org.uk. A cover letter should state how you fulfil the requirements outlined in this specification.
Shop Support Manager (Bank) employer: Springhill Hospice
Springhill Hospice is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive while making a meaningful impact in the community. With competitive salaries, generous annual leave, and a commitment to employee development, staff are encouraged to grow within their roles. The hospice's focus on equality, diversity, and well-being, combined with unique benefits like subsidised meals and flexible working policies, makes it an attractive place for those seeking rewarding employment in a compassionate setting.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Support Manager (Bank)
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector, especially those who have experience with hospice shops. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! If you can, visit the shops you're interested in. Chat with the staff, get a feel for the environment, and express your enthusiasm for the role. It’s a great way to make a memorable impression.
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research Springhill Hospice and its mission. Be ready to discuss how your skills can help drive sales and support volunteers in their roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Shop Support Manager (Bank)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Shop Support Manager role. Highlight relevant experience in retail management, volunteer coordination, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Springhill Hospice and how you can contribute to our mission. Be specific about your experiences that relate to the job description.
Showcase Your Leadership Skills:As a Shop Support Manager, you'll be leading volunteers and driving sales. Make sure to include examples of your leadership experience in both your CV and cover letter. We love to see how you've motivated teams in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don't forget to complete the Equal Opportunities Form too!
How to prepare for a job interview at Springhill Hospice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Shop Support Manager. Familiarise yourself with the day-to-day operations of the shops, how to support income generation, and the importance of maintaining visual merchandising standards. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shop Support Manager, you'll be leading volunteers and ensuring excellent customer service. Prepare examples from your past experiences where you've successfully managed a team or improved customer satisfaction. Highlighting these skills will demonstrate your capability to handle the responsibilities of the position.
✨Emphasise Your Commitment to Values
Springhill Hospice values equality, diversity, and inclusion. Be ready to discuss how your personal values align with theirs and how you can contribute to creating a welcoming environment for both customers and volunteers. This will show that you’re not just looking for a job, but that you’re passionate about making a difference.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, the team, and the future of the retail operation. Asking insightful questions shows your enthusiasm for the position and helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
