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For Companies At a Glance
- Tasks: Support shop operations and ensure high standards of customer service.
- Company: Join a friendly team at Springhill Hospice, making a difference in your community.
- Benefits: Enjoy 25 days holiday, flexible working, and subsidised meals.
- Other info: Free parking and access to discounts with the Blue Light Card.
- Why this job: Be part of a vital mission while developing your retail skills.
- Qualifications: Retail experience and strong relationship-building skills are essential.
The predicted salary is between 14919 - 15560 £ per year.
Salary £14,919 - £15,560 per annum (Band 3)
Overview
Are you passionate about retail and want to make a real difference in your local community? We have a great opportunity for you to join our small and friendly team as Shop Support Manager. Our role is to assist the Retail Development Manager and provide management support for sickness, holidays and vacancies across our shops, ensuring we never lose a day’s sales.
Responsibilities
- Assist the Retail Development Manager with shop operations.
- Provide management support during sickness, holidays and staff vacancies.
- Ensure shops remain open to generate vital income for the Hospice.
- Build and maintain high standards of customer service and shop performance.
Desired Skills and Experience
- Retail experience that enables you to build good relationships across our shops, meet targets and deliver excellent customer service.
- Ability to quickly build rapport with existing teams and thrive in a dynamic environment.
- Availability for weekend work and driving is essential.
Benefits
- Springhill pension scheme – employee contribution 6% and 14% contribution from the Hospice; options for existing NHS members to stay in the NHS pension scheme.
- 25 days holiday plus 10 bank holidays (pro‑rata for part‑time).
- Sick pay scheme.
- Subsidised meals at the Hospice.
- Family‑friendly policies and flexible working opportunities.
- Training and development.
- Equal opportunities employer.
- Free parking (main Hospice site and Springhill Hub).
- Easy access via public transport.
- Access to Blue Light Card discounts and benefits.
Contact Kate Butterworth, Retail Development Manager – kate.butterworth@springhill.org.uk
Key Information
- Location: Wider Rochdale area
Application Process
Please submit your CV, setting out your career history with key responsibilities and achievements, alongside a cover letter explaining why you are suitable for this role. Complete the Equal Opportunities Form and return with your application. A DBS check will be undertaken as part of pre‑employment checks for the successful candidate.
Closing Date: Friday 6th February 2025
Interview Date: Friday 13th February 2025
Recruitment Privacy Notice
Springhill Hospice complies with the Data Protection Act 2018 and GDPR. Please read our Recruitment Privacy Notice here before submitting your application.
Shop Support Manager employer: Springhill Hospice
Contact Detail:
Springhill Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Support Manager
✨Tip Number 1
Get to know the company! Research Springhill Hospice and its values. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the team, plus it shows your genuine interest in the position.
✨Tip Number 3
Prepare for the interview by practising common questions related to retail management. Think about scenarios where you've demonstrated excellent customer service or handled staff shortages effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re really keen on the Shop Support Manager role.
We think you need these skills to ace Shop Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail experience and any relevant achievements. We want to see how you've built relationships and met targets in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re the perfect fit for the Shop Support Manager role and how your skills can help us keep our shops running smoothly.
Show Your Passion: We love candidates who are passionate about making a difference in the community. Share your enthusiasm for retail and how you can contribute to our mission in your application.
Follow the Application Process: Don’t forget to complete the Equal Opportunities Form and submit everything through our website. It’s super important to follow the process to ensure your application is considered!
How to prepare for a job interview at Springhill Hospice
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge before the interview. Understand the key challenges in retail and how they impact customer service. Being able to discuss these topics will show your passion for the role and your ability to contribute positively.
✨Showcase Your Team Spirit
As a Shop Support Manager, you'll be working closely with various teams. Prepare examples of how you've built rapport and supported colleagues in previous roles. This will demonstrate your ability to thrive in a dynamic environment and your commitment to teamwork.
✨Highlight Your Flexibility
Since weekend work and driving are essential, be ready to discuss your availability and any relevant experience. Share instances where you've adapted to changing schedules or stepped in during staff shortages to keep operations running smoothly.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the shop's operations, team dynamics, or future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.