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- Tasks: Lead and support volunteers in our hospice shops while driving sales and ensuring excellent customer service.
- Company: Join the compassionate team at Springhill Hospice, making a real difference in the community.
- Benefits: Enjoy competitive salary, 25 days holiday, flexible working, and subsidised meals.
- Why this job: Make an impact while supporting vital hospice work in a rewarding retail environment.
- Qualifications: Experience in retail management and strong leadership skills are essential.
- Other info: Flexible hours with opportunities for training and development in a supportive atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen to join the retail team at Springhill Hospice as a Shop Support Manager. This is a varied and rewarding role providing management cover across our network of hospice shops, leading volunteers, driving sales, and ensuring excellent standards of customer service and compliance. You will be responsible for the day-to-day running of shops in the absence of the Shop Manager, supporting income generation, maximising Gift Aid, maintaining visual merchandising standards, and ensuring a safe and welcoming environment for customers and volunteers.
This is an exciting time to join our retail team as we are growing our operation, offering the chance to make a real impact while supporting the vital work of the Hospice. This post is arranged on a bank basis, with hours provided in line with service demand. There is an expectation to complete at least one shift per month.
At Springhill Hospice we pride ourselves on our compassionate and dedicated staff who constantly go above and beyond for our patients and their families and visitors. We invest in our employees to ensure our workforce is the best it can be and provide the following generous benefits to ensure our staff feel valued and appreciated:
- Competitive salary
- 25 days holiday plus 10 bank holidays (pro rata for part time)
- Sick pay scheme
- Subsidised meals at the Hospice
- Family friendly policies and flexible working opportunities
- Training and development
- Equal opportunities employer
- Free parking (main Hospice site and Springhill Hub)
- Easy access via public transport
- Access to Blue Light Card discounts and benefits
Desired skills and experience include:
- Provide cover in a Shop Manager capacity, in any of the Springhill Hospice shops in the absence of the designated Shop Manager due to planned or unexpected absence. This will sometimes require travel to a shop at short notice.
- Adapt to the teams at each shop, managing and leading the shop and its volunteers, and staff where appropriate whilst ensuring income and Gift Aid targets are achieved, maximising sales and maintaining standards within the shop.
- Provide effective leadership to volunteers, managing and supporting as appropriate to ensure they operate as an effective and motivated team.
Key information:
- Location: Wider Rochdale area
Please submit your CV (setting out your career history, with key responsibilities and achievements) alongside a cover letter telling us why you feel you are suitable for this role, in particular, explaining how you fulfil the requirements set out in the Person Specification.
We are committed to promoting equality, diversity and inclusion. We recognise that everyone is different, and we value the unique contribution that individual experiences, knowledge and skills make in delivering quality services. We therefore encourage applications from people of all backgrounds and abilities.
Please note that a DBS check will be undertaken as part of our pre-employment checks for the successful candidate.
Shop Support Manager (Bank) in Rochdale employer: Springhill Hospice
Contact Detail:
Springhill Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Support Manager (Bank) in Rochdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector, especially those who have experience with charities or hospices. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Be ready for a spontaneous interview! Since this role involves covering shifts at short notice, practice your pitch and be prepared to discuss your leadership skills and experience managing volunteers on the spot.
✨Tip Number 3
Show your passion for the cause! When you get the chance to speak with someone from Springhill Hospice, let them know why supporting their mission matters to you. Authenticity goes a long way in making a memorable impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and contributing to the amazing work at Springhill Hospice.
We think you need these skills to ace Shop Support Manager (Bank) in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shop Support Manager role. Highlight your relevant experience in retail management, volunteer leadership, and customer service. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for this role and how you meet the requirements in the Person Specification. Be genuine and let your passion for supporting our hospice work come through.
Showcase Your Leadership Skills: Since you'll be leading volunteers and managing shop operations, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've motivated teams and driven sales in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important information. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Springhill Hospice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shop Support Manager role. Familiarise yourself with the key responsibilities like managing volunteers, driving sales, and maintaining compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shop Support Manager, you'll be leading a team of volunteers. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you motivated others and achieved targets, as this will demonstrate your capability to handle the role effectively.
✨Understand the Importance of Customer Service
Springhill Hospice values excellent customer service. Be ready to discuss how you would ensure a welcoming environment for customers and volunteers. Think of specific strategies you could implement to enhance customer experience and drive sales, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the shops, or the future direction of Springhill Hospice's retail operations. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.